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A Study on Consumer Satisfaction towards E-Commerce Business
Authors
Dr.D.Princy
Downlaod Center
Keywords
Business Plan, Executives, Formulating Strategies, Implementation
Abstract
The drivers for electronic commerce are both technological (under the tremendous pressure of innovation) and business oriented. This paper will highlight some guidelines for companies who are entering into E-commerce to create an E-commerce strategy or who already have an E-commerce presence to revise their existing strategy. E-Commerce is now seen as a reality for many businesses and a normal part of a business plan. The immediate benefits, in terms of cost savings, efficiencies and enhanced profitability are clear at every stage in the supply chain. Adopting e-business is no longer a competitive advantage, but a normal business process, without which an enterprise is unlikely to survive in the new economy. Year 2000 saw many Dot-com companies built up and many companies going into E-commerce however now it is a different story, more and more companies are failing, and investors are becoming cautious to invest money into Internet ventures. There is more cash needed then was expected. Some of them had to get on the bandwagon as everybody else were and didn't want to be left behind, and now that the bubble has burst they are facing the consequences. This paper will aim to help companies to realize what they need to follow to have a successful business if they plan well and have a good strategy.
This paper also identifies that implementing an E-commerce strategy is neither straightforward nor cheap, for example it comprises a complete rethink of traditional modes of behavior, the need and importance to involve internal staff and external suppliers and customers right from the conceptual stage, need to re-evaluate company's core competences, and requires substantial investment in IT. Executives of successful E-commerce companies need to be strategic thinkers focusing on customers, markets, and competitive positioning, as well as on internal operations. Determination of a suitable E-commerce strategy begins with identification of the opportunities and risks. The task of tracking the changing environments, understanding customer groups, requires formulating strategies and planning their implementation.
IJCRT's Publication Details
Unique Identification Number - IJCRT2306428
Paper ID - 239576
Author type - Indian Author
Page Number(s) - d828-d835
Pubished in - Volume 11 | Issue 6 | June 2023
DOI (Digital Object Identifier) -
No Of Downloads - 118
Author Country - India, 600014, Chennai, Chennai, 600014, Arts All
Publisher Name - IJPUBLICATION | www.ijcrt.org | ISSN : 2320-2882
E-ISSN Number - 2320-2882
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Dr.D.Princy, "A Study on Consumer Satisfaction towards E-Commerce Business", International Journal of Creative Research Thoughts (IJCRT), ISSN:2320-2882, Volume.11, Issue 6, pp.d828-d835, June 2023, Available at :http://www.ijcrt.org/papers/IJCRT2306428.pdf
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ISSN: 2320-2882 Impact Factor: 7.97 and ISSN APPROVED Journal Starting Year (ESTD) : 2013
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