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INTERNATIONAL JOURNAL OF CREATIVE RESEARCH THOUGHTS - IJCRT (IJCRT.ORG)
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Authors
Dr.Nitesh Kumar,Dr. Abhishek Pratap
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Keywords
Service Quality(SQ), healthcare, Clinical Care, Physical Environment, Social and Economic Environment, effective; safe; people-centred; timely; equitable; integrated; and efficient.
Abstract
The main purpose of this study is to define Service Quality of healthcare quality to encompass healthcare stakeholder needs and expectations because healthcare quality has varying definitions for clients, professionals, managers, policy makers and payers. The efficacious, effective and efficient healthcare services according to the latest clinical guidelines and. standards, which meet the patient's needs and satisfies providers". The topic effort to understand healthcare quality in an Iranian context. In-depth individual and focus group interviews were conducted with key healthcare stakeholders. Quality healthcare is defined as "consistently delighting the patient by providing efficacious, effective and efficient healthcare services according to the latest clinical guidelines and standards, which meet the patient's needs and satisfies providers". Healthcare quality definitions common to all stakeholders involve offering effective care that contributes to the patient well-being and satisfaction. This study helps us to understand quality healthcare, highlighting its complex nature, which has direct implications for healthcare providers who are encouraged to regularly monitor healthcare quality using the attributes identified in this study. Accordingly, they can initiate continuous quality improvement programmes to maintain high patient-satisfaction levels. This is the first time a comprehensive healthcare quality definition has been developed using various healthcare stakeholder perceptions and expectations. To understand why, we have to realize that health includes more than just health care.
o The Social and Economic Environment.
o Health Behavior.
o Clinical Care.
o The Physical Environment.
Quality health services should be: effective; safe; people-centred; timely; equitable; integrated; and efficient.
IJCRT's Publication Details
Unique Identification Number - IJCRT2304454
Paper ID - 234466
Author type - Indian Author
Page Number(s) - d778-d784
Pubished in - Volume 11 | Issue 4 | April 2023
DOI (Digital Object Identifier) -
No Of Downloads - 119
Author Country - India, 835222, Ranchi, Ranchi, 835222, Management All
Publisher Name - IJPUBLICATION | www.ijcrt.org | ISSN : 2320-2882
E-ISSN Number - 2320-2882
Published Paper PDF : - http://www.ijcrt.org/papers/IJCRT2304454
Published Paper URL: : - http://ijcrt.org/viewfull.php?&p_id=IJCRT2304454
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Dr.Nitesh Kumar,Dr. Abhishek Pratap, ""SERVICE QUALITY(SQ) OF " PRIVATE HOSPITAL" IN INDIA", International Journal of Creative Research Thoughts (IJCRT), ISSN:2320-2882, Volume.11, Issue 4, pp.d778-d784, April 2023, Available at :http://www.ijcrt.org/papers/IJCRT2304454.pdf
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ISSN: 2320-2882 Impact Factor: 7.97 and ISSN APPROVED Journal Starting Year (ESTD) : 2013
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ISSN: 2320-2882 Impact Factor: 7.97 and ISSN APPROVED Journal Starting Year (ESTD) : 2013
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