Volume 12 | Issue 4

 Abstract

In the age of digital transformation, the implementation of Smart Complaint Apps has revolutionized the way businesses and organizations handle customer grievances. This abstract delves into the conceptual framework, functionalities, advantages, challenges, and the overall impact of these innovative applications. Smart Complaint Apps represent a pivotal advancement in customer service strategies. While challenges exist, the advantages and positive outcomes underscore their importance in the digital landscape. Striking a balance between technological innovation and human - centered approaches will be essential in maximizing the potential of Smart Complaint Apps, ensuring a harmonious relationship between businesses and their customers in the digital era..

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customer complaint, complaint management, complaint handling, chatbot, classification.

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???????? ??? ???? ????? ???? ?? ?????? ??? ??????? ???? ???????? ?????????? ??? ????????? ?????-???????? ?? ?????? ????? ??? ?? ?? ?????? ??? ? ???????? ?? ????? ?? ????????????? ?????? ???? ???? ???? ??? ??? ?????? ?? ??????? ???? ?? ??? ????????? ???? ?? ????? ???? ??? ??? ????????? ?? ??? ????? ???? ?? ?????? ??? ??????? ?????????? ?? ??? ????????? ???????? ???? ?????? ???? ??? ??? ?????-???????? ?? ?????? ??? ?-???????? ?? ????? ?? ???? ???? ?? ??? ?????? ???? ??? ????? ?????? ??????? ?????? ??? ????? ?? ?????? ???? ??? ??? ?? ?????? ?? ?????? ?? ????? ???? ?? ?????? ??? ??????? ?????????? ??? ????????? ????????????? ??? ???? ?? ?????? ?-???????? ?? ????? ?? ?????????? ???? ???? ?? ???? ??? ?? ??? ???? ?????????? ??? ???????? ?? ?????? ?-???????? ?? ????? ?? ???????? ????? ??? ?? ???? ??? ??? ?????? ?? ??? ??? ?? ?-???????? ?? ????? ???? ??? ???? ?? ?????????? ?????? ???? ??? ??? ?????? ??? ??????? ?????????? ??? ????????? 100 ????? ??? 100 ???????? ?? ???? ??? ??? ??? ?? ?????? ??????? ??? ?? ?????? ?????????? ?? ???????? ?? ?????? ??? ?-???????? ?? ????? ??? ??? ???? ?? ?????? ?????? ?????????? ?? ????????, ??????? ?? ??????? ?????? ??? ? ???????? ?? ????? ?? ???? ??? ???? ??????? ?????????? ?? ???????? ??? ?????? ??? ?-???????? ?? ????? ??? ??? ???? ?? ??????? ??????? ?????????? ?? ???????? ?????? ??? ? ???????? ?? ????? ?? ???? ???? ??? ?? ??? ?? ???? ?? ?? ?????? ??? ??????? ?????????? ??? ????????? ???????? ??? ?????? ??? ?-???????? ?? ????? ???? ?? ??? ??????? ?? ??????? ?? ???? ???

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???? ???????? ????????, ? ??????,

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The evaluation of research output plays a critical role in academic careers and funding decisions. Bibliometrics, the statistical analysis of scholarly publications, has become a prominent tool in this process. However, this growing reliance on bibliometrics raises significant ethical concerns. This article examines the limitations of bibliometrics and its potential biases. The study argues that an overemphasis on metrics can distort the true value of research and stifle innovation. The study call for a more comprehensive approach to research evaluation that acknowledges the merits of bibliometrics alongside qualitative assessments of research merit and impact.

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Bibliometrics, Altmetrics, Citation metrics, Research Evaluation, Publish or Perish, Ethical Consideration of Bibliometrics.

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: A large area of land is required to build individual houses. But to build high-rise buildings smaller areas will be sufficient. A high-rise building consists of more than two floors. A building is an active system for thermal variations. Thermal variation in the outdoors brings out thermal changes in the indoors. The roof of a single-story building receives solar radiation directly and in the case of a multi-story building, the top floor alone receives it. Whatever the building type, the walls receive solar radiation directly. The heated roof or wall emits heat into the building space. In a high-rise building the indoor ambient temperature rises slowly to a steady state. Even if the outdoor temperature falls, the indoor temperature of the building does not decrease. There exists a time lag for the rise and fall of the outdoor temperature. This study measures the inside roof, inside walls humidity, and indoor temperatures of the different floors. It has been observed that the roof, walls, and indoor temperatures vary from floor to floor. The temperature rise affects the comfort of the inmates. Those who live in concrete buildings do not enjoy the comfort of living except the safety.

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: Individual houses, High rise buildings, Roof temperature, Wall temperature, Indoor temperature, Comfort temperature, Thermal efficiency

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Creative Commons Attribution 4.0 and The Open Definition

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Abstract: As women challenge established gender norms and contribute to revolutionary social change, women entrepreneurship has emerged as a key driver of economic growth and societal empowerment. The present study explores the complex relationship that exists between women entrepreneurship and empowerment, with a particular emphasis on how it may improve women socioeconomic standing, agency, and autonomy. Utilizing an extensive array of scholarly works, empirical data, and policy frameworks, the study delves into the intricate variables influencing women involvement in entrepreneurship, specifically within the framework of India's dynamic economic environment. This research unlocks by emphasizing the paradigm shift in how society views women entrepreneurs, recognizing their potential to propel economies across nations and bring about constructive social change. It highlights the crucial connection between women entrepreneurship and empowerment, stressing the part that financial independence and corporate involvement play in upending long-standing gender stereotypes and promoting women agency. An in-depth analysis of the obstacles and prospects encountered by female entrepreneurs in India clarifies the complex interactions affecting their involvement in the economy. Women entrepreneurship in India has faced significant obstacles, including restricted access to credit, networking opportunities, and information, as well as persistent social conventions and gender biases, despite advancements in regulatory measures and the growth of female-led firms. The research highlights the wider consequences of female-led entrepreneurship for all-encompassing prosperity, stressing its pivotal function in promoting parity between the sexes, reducing poverty, and fostering enduring economic expansion. The economic potential of women entrepreneurship is highlighted by empirical evidence from international reports and studies, and estimates show that increased female workforce participation will significantly raise GDP. Moreover, the research explores the transformative potential of women empowerment, going beyond financial considerations to include wider social and cultural aspects. Women entrepreneurship provides a platform for dispelling gender norms, encouraging the growth of leaders, and motivating other women to follow their dreams. Policy initiatives like NITI's WEP platform are intended to encourage gender-inclusive economic growth and revive female entrepreneurship in India, where women labor force participation rates have decreased. To fully realize their potential, women entrepreneurs must still overcome structural obstacles and create an environment that supports them. In its conclusion, the study makes the case for women empowerment through a multifaceted strategy that takes into account sociological, educational, and economic factors. Societies may promote a more fair and sustainable future in which gender equality is not only morally required, but also strategically necessary to achieve inclusive development and prosperity for all by empowering women entrepreneurs.

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Keywords- women entrepreneurship, economic growth, societal empowerment, inclusive development.

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Creative Commons Attribution 4.0 and The Open Definition

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The Construction of temples was considered to be a very sacred and meritorious act during the Chola period. The Chola rulers built number of temples and attested to by a large number of their epigraphs. The aim of the temple building was so noble and great services to the community. During the Chola period temple acted as a patron of scholarship and fine art. There were artistes attached to the temples. Musicians, dancers and poets daily attended on the god and these arts flourished under the patronage of temples. There were number of workers employed in the temples. The temples were served as hospitals and schools. The king, royal members of the palace and common people were endowed gifts to the temples. This paper explores the systematic administration of temples during the Chola period.

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Temples, Endowments, Inscriptions, Copper Plates, Employers.

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Creative Commons Attribution 4.0 and The Open Definition

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Agriculture contributes one-third of India's gross domestic product, and a large portion of the population depends on agriculture for subsistence. The farmers faces a difficulty in protecting their crops from rain, wind. Heavy rainfall can lead to water logging and soil erosion which further leads to soil degradation, since it reduces crop yields. Considering a statistical survey of farmers on the proportion of crop damage caused by rain and in existing system. The proposed system in which the rain is detected and the protective shield is used to covered the fields, the rain sensor, an intelligent micro controller and a servo motor are used. The rain sensor of such drying shed which protect the crop against rain and getting wet. To automate this task, a rain sensor senses the rain and data is passed to the micro controller. The micro controller processes the data and activates the DC motor control circuit and a protective shield is deployed on the top of the field. So we would like to present a project to implement a IoT Based crop protection shield, in that system in which the rain is detected and protective shield is deployed on the field. Stores the rain water for other agricultural purpose and also allows air circulation for the wellness of the crops.

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iOT Crop Protection IFTTT blynk interface

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Creative Commons Attribution 4.0 and The Open Definition

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Related and self sufficient automobiles (CAVs) face cybersecurity threats via GPS spoofing attacks, manipulating their navigation information. This entails transmitting false GPS signals to lie to CAVs' onboard receivers, main to incorrect region and navigation choices. To counter this, a complete solution is proposed, integrating blockchain, LSTM algorithms, and quantum cryptography. Blockchain guarantees GPS data integrity with a tamper-resistant ledger. LSTM algorithms examine GPS time series records, improving anomaly detection skills. Quantum cryptography establishes secure verbal exchange channels, leveraging quantum mechanics to encrypt facts, making it nearly immune to hacking. The Spoofer Chain framework amalgamates these technologies, supplying a resilient protection against location spoofing attacks on CAVs. This no longer most effective guarantees passenger safety and right automobile functioning but additionally units the foundation for a comfy and truthful CAV environment within the destiny.

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CAV vehicle, location spoofing attack, communication.

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Creative Commons Attribution 4.0 and The Open Definition

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In the realm of individual E-business transactions, many people engage in purchasing various items from markets and shopping centers to fulfill their basic needs. Despite the numerous challenges faced by customers, a prevalent issue is the time-consuming process of waiting in line for billing, even when the purchase involves only a couple of items. This traditional method of queuing up, handling cash transactions, and the average time spent on each customer becomes particularly burdensome in crowded grocery stores and shopping malls .Customers, especially those inclined towards embracing new technologies, are eager for innovations that streamline the billing process, reducing waiting times and overall transaction duration. The primary objective is to meet the essential needs of customers and, importantly, alleviate the time spent on the billing process. The proposal is to transition from the conventional waiting-in-line approach to a system where the billing is completed within the shopping trolley itself. Supermarkets and general stores, having been in operation for decades, serve as go-to destinations for purchasing fresh fruits, vegetables, and a wide array of daily necessities.Various ways to detect shop lifting and enhance the overall shopping experience, the bottleneck of waiting in line for billing remains a significant drawback .This paper introduces a technological solution that facilitates a seamless shopping experience, utilizing Raspberry Pi and other advancements. The proposed system is well-

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Smart-Shopping, Raspberry-Pi, Shopping Trolley, Image Processing, Machine Learning, Artificial Intelligence.

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This study focused on developing a 2.4 GHz broadband microstrip antenna using the SLOT-LOADED algorithm. The design was refined using the ANSOFT HFSS application, including the coaxial feed section. The antenna was tuned to operate at the desired frequency with optimal parameters. Key variables such as resonance frequency, bandwidth, VSWR, gain, and radiation pattern were sequentially investigated. The final design achieved a bandwidth of 320 MHz with a center frequency of 2.4 GHz, meeting simulation requirements. Testing involved a signal generator and spectrum analyzer, with results analyzed using HFSS graphs. The received power level validated the bandwidth, and the test findings were satisfactory. Further analysis is recommended in interference-free environments with more sophisticated equipment.

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Microstrip Antenna, SLOT-LOADED, ANSOFT HFSS, Coaxial Feed, Bandwidth, Voltage

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Creative Commons Attribution 4.0 and The Open Definition

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The role of Medical libraries and librarianship are always changing with the development of new technological gadgets and advancement in medical sciences. The emergence of Information & Communication Technology (ICT) has left a great impression on the growth and development of Medical institutions and their libraries worldwide. Today, the library & information science world is witnessing the ongoing transformation in the availability and accessibility of resources and services at a speed of nanoseconds. Thus, it is important to know the status and usage of ICT in Medical College Libraries. The present study is an attempt to examine the use and impact of the modern ICT in SKIMS Medical College Library. In addition the study also aims to attain the following objectives-To find out the current status of library automation in the SKIMS medical college library, to study the use of ICT and e-resources by medical students, , to determine attitude of medical students towards ICT enabled library, to find out the level of awareness of using these digital information resources; To find out the level of satisfaction of users for existing ICT facilities, to find out the problems faced by library users and staff related to ICT. To fulfill the objectives a small structured questionnaire was distributed among the UG and PG medical students who are visiting the Central library frequently and library professionals through Google form to collect the desired data. Besides this, content analysis was also used to gather the previous data about the topic. The result highlights that librarians support ICT applications in their campuses by maintaining different resources and giving access to various online resources. Most of the respondents believed that ICT is essential for their medical education and research. The findings of the study also reveal that the librarians at the beginning face multiple challenges to support and promote ICT because of the lack of proper training, infrastructure and network facility. At the end, the paper also provides some suggestions for strengthen the healthcare education and research by using ICT.

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Technological gadgets, Information & Communication Technology (ICT), e-resources

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Creative Commons Attribution 4.0 and The Open Definition

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Brain tumors are a critical healthcare concern, necessitating timely and accurate diagnosis to enhance patient outcomes. This research paper explores the application of Convolutional Neural Networks (CNNs) in automating the detection of brain tumors from medical images, such as MRI scans. The proposed CNN model leverages its ability to learn intricate image features and patterns, making it suitable for this complex task. The research methodology involves a comprehensive dataset of brain MRI scans, including both tumor and non-tumor cases, to train and evaluate the CNN. The CNN architecture is designed to capture relevant spatial information and to minimize overfitting through techniques like dropout and batch normalization. Transfer learning is employed with pre-trained CNN models to boost the model's performance even with limited training data. Our experimental results demonstrate the CNN's capability to accurately classify brain images, achieving high precision, recall, and F1-score values. The CNN model exhibits robust generalization to previously unseen data and showcases potential for real-world clinical applications. This research provides a foundation for the development of automated brain tumor detection systems that could assist medical professionals in the early diagnosis of brain tumors, ultimately improving patient care and outcomes. Furthermore, it highlights the significance of deep learning techniques, specifically CNNs, in the field of medical image analysis and their potential for broader application in healthcare.

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Brain Tumor, Image Processing, Artificial Net- works, Convolutional Neural Network

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Creative Commons Attribution 4.0 and The Open Definition

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Additionally, the ARP Spoofing Detection script is an essential defense mechanism in the field of network security. Its purpose is to resist the ubiquitous threat that is posed by ARP spoofing assaults. Through the utilization of sophisticated algorithms, the script does a rigorous monitoring of ARP data inside local networks, identifying irregularities that are suggestive of efforts to spoof. Verifying the validity of ARP mappings is accomplished via the use of techniques such as ARP cache validation. This helps to ensure that network communications are not compromised. In the event that network managers are provided with actionable insights and real-time warnings, they are able to promptly respond to abnormalities that have been noticed, therefore applying targeted mitigation techniques to strengthen network defenses. When it comes to protecting the security and integrity of sensitive data in today's linked digital world, the ARP Spoofing Detection script is an essential component of a multi-layered protection plan. It plays a vital role in this regard.

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ARP Spoofing, Mechanism, Network Security, Detection, Technique.

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This research delves into the integration and impact of Social Media Websites within a college setting, specifically focusing on their role in cultural and technical societies. The study investigates user engagement, the effectiveness of society-specific pages, and the platform's contribution to event updates, particularly the annual college fest. Employing a mixed-methods approach, combining quantitative metrics and qualitative insights from students and teachers, the research highlights the platform's significance in fostering community engagement and communication.

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Campus Engagement, Social Media, MongoDB, Express.js, React.js, Node.js

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Creative Commons Attribution 4.0 and The Open Definition

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Road safety is becoming a bigger problem, and the repeated disastrous effects of collisions and injuries emphasise how important it is to take action to lower these risks. Acceptance of the helmet's vital role in preventing head injuries significant part in this safety framework. obligatory legal requirements to protect the quality and helmet safety emphasise the significance of ISI labelling as a sign on helmet. In this research work, we use supervised machine learning to detect the ISI mark on a helmet. adherence to these guidelines.

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CNN , Tensorflow , Keras

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Creative Commons Attribution 4.0 and The Open Definition

 Abstract

???? ???????? ??? ??????, ?????? ???? ???????? ???? ??????????? ??? ??????, ???? ???? ????? ??????? ?? ???????? ????? ????? ???????? ??? ???????? ??? ????, ??? ??? ???? ???? ????? ???? ???? ??????? ?? ???????? ?????? ? ??????? ???????? ???? ????? 7? ????? ???? ?????? ???????? ????? ???? ?????? ???? ?????? ???? ???? ??? ?? ????????? ???????? ???? ?????? ???? ????? ??? ?????, ?????? ???? ?????? ?????? ????? ???? ???? ?????? ???????, ?????? ?????? ???????, ?? ??????? ?????? ?????? ?????? ?????? ??? ?????????? ??????? ??? ??? ????? ???? ?????????? ????? ???????? ??? ??????? ?????????? ?????? ?????? ???? ??? ?? ???????? ??????? ????? ???? ???????? ????? ?????????? ????????? ? ????????, ????? ? ?????? ?????? ??????? ???? ????? ????????? ???????? ????????? ???? ????? ???? ????? ? ????????? ????? ??? ?????? ????? ???? ????????? ??????? ??????? ???? ?????? ? ????????? ???? ???????? ?? ???????? ???? ???? ???????????????? ???????? ????? ?????? ???? ????? ???? ???? ????? ??? ?? ???? ????? ?????, ?????? ??? ?????? ???? ?????? ??? ??????? ????? ??????? ??? ??? ??????? ??? ??????????? ???? ???? ????? ??????????? ??????? ???????? ? ??????????? ?????? ????? ?? ???????? ??? ?????? ?????? ??????? ???? ??????? ?????? ???? ??????, ?? ??? ???? ??????? ?????? ??? ????????

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????????, ???????, ????, ?????, ???????, ??? ?????, ?????????, ?????????? ????????, ?????? ?????, ???????????, ???? ??????

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Creative Commons Attribution 4.0 and The Open Definition

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Student assessment is a crucial part of teaching and is done through the process of examinations and preparation of exam question papers has consistently been a matter of interest. Present-day technologies assist the teacher to stock the questions in a computer databases but the problem which emerges is how the present day technologies would also assist the teachers to automatically create the variety sets of questions from every now and then without worry about replication and duplication from the previous exam while the question bank keeps growing, so a non-automatic path for conniving a exam paper would not be able to serve to this need so in this paper we introduce an automated way which would permit the operation of conniving exam paper to be further well organized and productive and it would also aid in developing a database of questions The main scope of the project is to develop A design of suitable automated system for generating question papers and managing related data may prove vital in an Educational Institute.In this project, we have proposed an integrated automated system that stores questions related to a particular course and prints a question paper based on its syllabus and curriculum. We have implemented a role-based hierarchy which restricts access to the users. The system also deploys security mechanisms that prohibit duplication of question papers. There are provisions to enter and edit data suitable to any educational organization with complete freedom for specifying courses, semesters, syllabus and patternr autonomous institutes. The endeavor needed for generating question paper is diminished after the implementation of this advanced system and because of this advanced system there is no obligation for humans to ponder and employ time which can be utilized on some additional important duty instead of designing question paper

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Automatic Question Generation , Randomized Algorithm

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Creative Commons Attribution 4.0 and The Open Definition

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In the age of information overload, discerning fact from fiction has become a critical challenge. Sifting through fiction means critically evaluating information to distinguish fact from falsehood. This paper tries to explore the role Indian libraries can play in combating fake news. However, the study shows there is no national initiative; some libraries organize occasional information literacy events. Different Strategies taken in India for identifying fake news are also shown. But no initiatives run consistently, except fact-checking websites. Due to the digital divide in India, information literacy initiatives do not reach a wider population. Linguistic problems also play a significant bad effect in this regard. By analyzing the information landscape in India and outlining key aspects of information literacy, this paper proposes a framework for information literacy programs for what libraries can do to combat fake news.

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Creative Commons Attribution 4.0 and The Open Definition

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Fake News, Information Literacy, Indian Library, Fact-Checking Websites, Digital Divide, Fiction.

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Creative Commons Attribution 4.0 and The Open Definition

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G-20 Me Bharat Ki Bhumika , Lakshy Avm Parinam

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G-20 Me Bharat Ki Bhumika , Lakshy Avm Parinam

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Creative Commons Attribution 4.0 and The Open Definition

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Gender inequality has a significant impact on women's rights, and a study has been conducted to explore this issue in depth. The study reveals that gender inequality negatively affects women's rights, leading to various challenges that hinder their progress in life. It is crucial to address this issue to ensure that women have equal opportunities and are not held back by gender biases. The study highlights the need for action to be taken to promote gender equality and empower women to achieve their full potential. The Gender Inequality Index (GII) is an inequality index. It measures gender inequalities in three important aspects of human development--reproductive health, measured by maternal mortality ratio and adolescent birth rates; empowerment, measured by the proportion of parliamentary seats occupied by females and proportion of adult females and males aged 25 years and older with at least some secondary education; and economic status, expressed as labor market participation and measured by labor force participation rate of female and male populations aged 15 years and older. India has a GII value of 0.524, ranking it 127 out of 160 countries in the 2017 index. In India, 11.6 percent of parliamentary seats are held by women, and 39.0 percent of adult women have reached at least a secondary level of education compared to 63.5 percent of their male counterparts.

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Creative Commons Attribution 4.0 and The Open Definition

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Gender, Inequality, Human Development, Empowerment, Women's Rights.

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Creative Commons Attribution 4.0 and The Open Definition