Volume 13 | Issue 6 |

 Abstract

This study explores the relationship between emotional intelligence (EI) and the quality of hospital services, focusing on Apollo Specialty Hospitals, OMR. Utilizing primary data from 160 respondents and secondary sources, it employs statistical tools such as correlation and ANOVA to analyze how nurses' emotional intelligence influences patient satisfaction and service outcomes. Results indicate that high EI among healthcare workers significantly enhances patient care, communication, and stress management. Recommendations include targeted EI training to improve service quality and employee well-being.

Licence: creative commons attribution 4.0

  License

Creative Commons Attribution 4.0 and The Open Definition

 Keywords

Emotional Intelligence (EI), Quality of Hospital Services, Apollo Super Specialty Hospital, Self-Awareness, Empathy, Self-Regulation, Motivation, Social Skills

  License

Creative Commons Attribution 4.0 and The Open Definition

 Abstract

Workplace stress has become a major concern in modern organizations, significantly affecting employee performance and overall productivity. This research focuses on Sunburgs Industries, Chennai, investigating the correlation between job-related stress and employee output. Using quantitative methods such as questionnaires and statistical tools (Chi-square, ANOVA, Correlation, Regression), the study identifies key stressors like workload, job insecurity, long working hours, and organizational pressure. The findings show that stress moderately impacts productivity and suggest that effective stress management strategies and flexible working conditions can enhance employee well-being and efficiency.

Licence: creative commons attribution 4.0

  License

Creative Commons Attribution 4.0 and The Open Definition

 Keywords

Work stress, employee productivity, organizational pressure, workload, stress management, Sunburgs Industries.

  License

Creative Commons Attribution 4.0 and The Open Definition

 Abstract

Workplace absenteeism, defined as the failure of employees to report to work as scheduled, poses significant challenges for organizational efficiency and employee performance. This study focuses on Generation Z (Gen Z) employees, examining the factors influencing absenteeism, its impact on individual and team performance, and strategies to mitigate its effects. Through a survey of 120 respondents at Lifestyle Pvt. Ltd. Chennai branches, key findings reveal that personal responsibilities, mental health issues, and work-related stress are primary drivers of absenteeism. This research highlights the importance of flexible work policies, mental health support, and effective leadership in addressing absenteeism and enhancing performance.

Licence: creative commons attribution 4.0

  License

Creative Commons Attribution 4.0 and The Open Definition

 Keywords

Workplace absenteeism, Gen Z employees, employee performance, mental health, flexible work policies, organizational efficiency

  License

Creative Commons Attribution 4.0 and The Open Definition

 Abstract

This analysis explores the performance and strategic role of large-cap, mid-cap, and small-cap mutual funds, alongside long-term equity and gold trends, to guide effective investment planning. Notable funds such as Nippon India Large Cap, Motilal Oswal Midcap, and Nippon India Small Cap exhibit strong risk-adjusted returns, as indicated by high Sharpe ratios and alpha values. Cost- efficiency, demonstrated by lower expense ratios in funds like ICICI Prudential Bluechip and HDFC Midcap Opportunities, further enhances investor gains. While large-cap funds provide stability, mid and small-cap funds offer higher growth potential, albeit with increased volatility-- necessitating alignment with individual risk profiles. Diversification, including a 10-15% allocation to gold, adds portfolio resilience due to gold's historical performance during economic crises. A disciplined strategy involving Systematic Investment Plans (SIPs), regular portfolio rebalancing, and goal-aligned investing supports sustainable wealth creation over the long term.

Licence: creative commons attribution 4.0

  License

Creative Commons Attribution 4.0 and The Open Definition

 Keywords

Mutual Funds, Risk-adjusted Return, Sharpe Ratio, Alpha, Diversification

  License

Creative Commons Attribution 4.0 and The Open Definition

 Abstract

Socio-cultural is a term used to define social and cultural factors which signify common traditions, beliefs and habits in a population group. Socio-cultural practices involve various forms, such as worship rites, birth, wedding and funeral rituals, traditional legal systems, etc. Additionally, there is an existence of cultural practices regarding menstruation in Indian society. Menstruation is always associated with myths and taboos, like avoiding entering the temple, not attending religious gatherings, not touching males and plants, and the like. These cultural practices hamper women's mental as well as emotional states. These socio- cultural norms regarding menstruation are more myths and less of facts, and the practices are traditionally growing with society. Women are deprived of various opportunities during menstruation and are not treated equally in society as men. That is why menstruation is unwelcome by a majority of women. Media is the most powerful entity in the world, and it can reach a broader audience through its various types such as Print Media like newspapers and magazines, Electronic Media like Television and radio, and New Media like the internet and social media. Therefore, there is no better alternative than the media to raise awareness regarding menstrual hygiene and break the myths and taboos about menstruation as much as possible. "World Menstrual Hygiene Day" is celebrated every year on 28th May worldwide to raise awareness regarding menstruation and provides safe hygiene practices to wipe out the social stigma and burst the bubble of myths and taboos in society. This paper intends to identify the extent of the roles played by different types of media to create awareness regarding menstruation and female hygiene practices during the menstruation cycle.

Licence: creative commons attribution 4.0

  License

Creative Commons Attribution 4.0 and The Open Definition

 Keywords

Menstruation, menstruation myths, an overview of various media regarding menstruation.

  License

Creative Commons Attribution 4.0 and The Open Definition

 Abstract

The hospitality industry's ongoing digital transformation is driving the rapid adoption of complex, multi-vendor technology ecosystems. This increasing reliance on diverse third-party systems introduces significant security, integration, and compliance challenges. Traditional DevOps practices often fall short in managing the security risks associated with these heterogeneous environments. This review proposes and evaluates a tailored DevSecOps framework specifically designed for multi-vendor hospitality technology ecosystems. Drawing on over a decade of research, case studies, and recent innovations, the paper outlines a theoretical model, experimental validation, and comparative performance metrics. Key improvements observed include faster vulnerability detection, reduced compliance violations, and enhanced operational resilience. The review concludes by identifying future research directions that focus on AI-driven security automation, policy standardization across vendors, and industry-wide collaboration. These contributions aim to guide researchers and practitioners in securing digital hospitality infrastructures through adaptive and scalable DevSecOps practices.

Licence: creative commons attribution 4.0

  License

Creative Commons Attribution 4.0 and The Open Definition

 Keywords

DevSecOps; Multi-Vendor Ecosystems; Hospitality Technology; Cybersecurity; Security Automation; CI/CD; Compliance; Threat Intelligence; Digital Transformation; Software Security.

  License

Creative Commons Attribution 4.0 and The Open Definition

 Abstract

As clinical trials continue to expand in complexity, scale, and digital transformation, the role of data management Standard Operating Procedures (SOPs) has become more crucial than ever. SOPs serve as the backbone of trial conduct, ensuring consistent data processes, regulatory compliance, and high-quality outputs across diverse trial settings. This review presents a comprehensive synthesis of literature related to SOP development, highlights frameworks and experimental findings, and proposes a theoretical model for SOP standardization. Key performance data indicates that harmonized SOPs significantly enhance data integrity, protocol adherence, and audit readiness. Additionally, we explore how technological advancements--especially artificial intelligence and decentralized trials--are reshaping SOP paradigms. By critically evaluating current practices and emerging trends, this article provides practical and strategic insights into the future of SOPs in clinical trial data management.

Licence: creative commons attribution 4.0

  License

Creative Commons Attribution 4.0 and The Open Definition

 Keywords

Clinical Trials; Data Management; Standard Operating Procedures; Regulatory Compliance; SOP Standardization; Clinical Trial Efficiency; Quality Management; Decentralized Trials; Artificial Intelligence in Trials

  License

Creative Commons Attribution 4.0 and The Open Definition

 Abstract

The rapid adoption of cloud computing has transformed enterprise IT, but it has also introduced complex security challenges that traditional perimeter-based models cannot adequately address. Zero Trust Security Models (ZTSM) have emerged as a robust framework to mitigate these risks by enforcing the principle of "never trust, always verify." This review examines the foundational principles, architectural components, and practical implementations of Zero Trust in cloud environments. It explores how identity-centric access controls, microsegmentation, and continuous monitoring fortify cloud applications against modern threats. Additionally, the paper analyzes the role of major cloud providers in enabling Zero Trust and reviews real-world case studies from regulated sectors such as finance and healthcare. Emerging trends such as AI-driven trust assessments and decentralized identities are also discussed. The paper concludes by highlighting the challenges and future research directions critical for advancing Zero Trust adoption in scalable, multi-cloud ecosystems..

Licence: creative commons attribution 4.0

  License

Creative Commons Attribution 4.0 and The Open Definition

 Keywords

Zero Trust Architecture (ZTA), Cloud Security, Identity and Access Management (IAM), Microsegmentation, Continuous Monitoring, Multi-Cloud Security

  License

Creative Commons Attribution 4.0 and The Open Definition

 Abstract

The rapid digitization of financial services has transformed retail banking into a predominantly mobile and data-centric experience. As consumer expectations evolve and competition from FinTech intensifies, retail banks are under mounting pressure to enhance customer experience while simultaneously improving operational efficiency. This review proposes a novel framework--the Intelligent Retail Banking Ecosystem (IRBE)--that unites front-end personalization with back-end process automation. Drawing upon insights from more than thirty academic and industry sources, this paper critically evaluates existing models such as UTAUT, SERVQUAL, and task-technology fit, highlighting their limitations in addressing the dual priorities of user engagement and institutional optimization. The IRBE framework leverages real-time behavioral analytics, AI-powered automation, and open API infrastructure to create adaptive, personalized, and efficient digital banking ecosystems. Through comparative analysis and practical case studies (e.g., ING, DBS, JPMorgan Chase), this review demonstrates the IRBE model's superior predictive performance in areas like user retention, transactional accuracy, and cross-sell optimization. The study also discusses implications for industry practitioners and policymakers, advocating for supportive regulation, ethical AI use, and inclusive digital access. Ultimately, this research provides a forward-looking theoretical foundation for future academic inquiries and practical innovations in digital banking, positioning IRBE as a transformative tool for intelligent financial service delivery.

Licence: creative commons attribution 4.0

  License

Creative Commons Attribution 4.0 and The Open Definition

 Keywords

Retail banking applications; customer experience; operational efficiency; financial technology (FinTech); digital transformation; behavioral analytics; artificial intelligence (AI); service-dominant logic; intelligent ecosystems; open banking; IRBE model; personalization; automation.

  License

Creative Commons Attribution 4.0 and The Open Definition

 Abstract

This review provides a comprehensive synthesis of automation strategies used in managing product data and generating sales quotations, with a focus on developments over the past decade. The study explores the integration of technologies such as artificial intelligence (AI), machine learning (ML), robotic process automation (RPA), and natural language processing (NLP) into Configure-Price-Quote (CPQ) systems. A theoretical model is proposed and validated through experimental data from recent case studies, highlighting significant improvements in quotation cycle time, accuracy, and customer satisfaction. The review also identifies current research gaps and outlines future directions in areas such as contextual AI, federated learning, explainability, and IoT integration. Overall, this paper underscores the transformative potential of intelligent automation in redefining how businesses handle product data and quotation workflows in real time.

Licence: creative commons attribution 4.0

  License

Creative Commons Attribution 4.0 and The Open Definition

 Keywords

Automation, Sales Quotation, Product Data Management, CPQ, Artificial Intelligence, Machine Learning, NLP, Robotic Process Automation, Digital Transformation, Enterprise Systems

  License

Creative Commons Attribution 4.0 and The Open Definition