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Volume 2 | Issue 4 |
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Paper Title: ?A STUDY ON GAP ANALYSIS BETWEEN CUSTOMERS EXPECTATIONS AND PERCEPTIONS TOWARDS BANKING SERVICES IN WARDHA CITY?
Author Name(s): Dr. Ram O. Panchariya
Published Paper ID: - IJCRT1133417
Register Paper ID - 194179
Publisher Journal Name: IJPUBLICATION, IJCRT
DOI Member ID: 10.6084/m9.doi.one.IJCRT1133417 and DOI :
Author Country : N, -, - , -, - , | Research Area: Science & Technology Published Paper URL: http://ijcrt.org/viewfull.php?&p_id=IJCRT1133417 Published Paper PDF: download.php?file=IJCRT1133417 Published Paper PDF: http://www.ijcrt.org/papers/IJCRT1133417.pdf
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Title: ?A STUDY ON GAP ANALYSIS BETWEEN CUSTOMERS EXPECTATIONS AND PERCEPTIONS TOWARDS BANKING SERVICES IN WARDHA CITY?
DOI (Digital Object Identifier) :
Pubished in Volume: 2 | Issue: 4 | Year: November 2014
Publisher Name : IJCRT | www.ijcrt.org | ISSN : 2320-2882
Subject Area: Science & Technology
Author type: N
Pubished in Volume: 2
Issue: 4
Pages: 792-797
Year: November 2014
Downloads: 1618
E-ISSN Number: 2320-2882
Abstract
Purpose: The present study is an attempt to analyze the gap between customers expectations and perceptions towards banking services in Wardha City. Design / methodology / approach: A research model is developed based on the literature. For the purpose of study data collected from 300 bank customers from Wardha City of Maharashtra. By using in structured questionnaire, statistical measure like Mean has been used for analyzing the data. Findings: The results reveal that the expectations of the banking customers exceeded their perceptions in all the five dimensions i.e. Tangibility, Reliability, Responsiveness, Assurance and Empathy. The Tangibility dimension has the highest gap scores in the expected v/s perceived level of service quality followed by Responsiveness and Empathy whereas the gap score is lowest for the dimensions Reliability and Assurance. Contribution of the study: The result of this study provides a valuable reference to the bankers in Wardha city to focus relatively more on dimensions having the highest gap scores in the expected v/s perceived level of service quality for improvement.
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Service Quality, Customer Expectations, Customer Perceptions, GAP model, SERVQUAL model
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Paper Title: MOVEMENT FOR UNIFICATION OF KARNATAKA A QUALITATIVE ANALYSIS
Author Name(s): Tabasum Bhanu
Published Paper ID: - IJCRT1133296
Register Paper ID - 191540
Publisher Journal Name: IJPUBLICATION, IJCRT
DOI Member ID: 10.6084/m9.doi.one.IJCRT1133296 and DOI :
Author Country : Indian Author, 577004, India , davangere, India , | Research Area: Other Published Paper URL: http://ijcrt.org/viewfull.php?&p_id=IJCRT1133296 Published Paper PDF: download.php?file=IJCRT1133296 Published Paper PDF: http://www.ijcrt.org/papers/IJCRT1133296.pdf
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Title: MOVEMENT FOR UNIFICATION OF KARNATAKA A QUALITATIVE ANALYSIS
DOI (Digital Object Identifier) :
Pubished in Volume: 2 | Issue: 4 | Year: NOVEMBER 2014
Publisher Name : IJCRT | www.ijcrt.org | ISSN : 2320-2882
Subject Area: Other
Author type: Indian Author
Pubished in Volume: 2
Issue: 4
Pages: 845-851
Year: NOVEMBER 2014
Downloads: 1646
E-ISSN Number: 2320-2882
Abstract
the spoken language of the people of those areas. Kannada poet Pampa was from Vemulavada, a place now in Andhra Pradesh. Famous scholar and researcher, N. S. Rajapurohit wrote several articles in Kesari (the Marathi paper of Tilak) about the prevalence of Kannada language in several areas of Maharashtra and also the influence of Kannada on the literary composition of saints like Jnaneshwar. This resulted in a setback
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Paper Title: EMANCIPATION OF DALITS IN PRE-INDEPENDENCE INDIA
Author Name(s): Dr.Rajendra Prasad.N.L
Published Paper ID: - IJCRT1133275
Register Paper ID - 191514
Publisher Journal Name: IJPUBLICATION, IJCRT
DOI Member ID: 10.6084/m9.doi.one.IJCRT1133275 and DOI :
Author Country : Indian Author, 577004, India , davangere, India , | Research Area: Other Published Paper URL: http://ijcrt.org/viewfull.php?&p_id=IJCRT1133275 Published Paper PDF: download.php?file=IJCRT1133275 Published Paper PDF: http://www.ijcrt.org/papers/IJCRT1133275.pdf
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Title: EMANCIPATION OF DALITS IN PRE-INDEPENDENCE INDIA
DOI (Digital Object Identifier) :
Pubished in Volume: 2 | Issue: 4 | Year: December 2014
Publisher Name : IJCRT | www.ijcrt.org | ISSN : 2320-2882
Subject Area: Other
Author type: Indian Author
Pubished in Volume: 2
Issue: 4
Pages: 692-699
Year: December 2014
Downloads: 1763
E-ISSN Number: 2320-2882
Abstract
System is historically one of the main dimensions where people in India are socially differentiated through class, religion, region, tribe, gender, and language. Although this or other forms of differentiation exist in all human societies, it becomes a problem when one or more of these dimensions overlap each other and become the sole basis of systematic ranking and unequal access to valued resources like wealth, income, power and prestige . The Indian Caste System is considered a closed system of stratification, which means
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Paper Title: BABASAHEB AMBEDKAR VOICE OF THE DALIT AND HIS REFUTATION OF UPPER-CASTE HEGEMONY
Author Name(s): Dr.Rajendra Prasad.N.L
Published Paper ID: - IJCRT1133273
Register Paper ID - 191512
Publisher Journal Name: IJPUBLICATION, IJCRT
DOI Member ID: 10.6084/m9.doi.one.IJCRT1133273 and DOI :
Author Country : Indian Author, 577004, India , davangere, India , | Research Area: Other Published Paper URL: http://ijcrt.org/viewfull.php?&p_id=IJCRT1133273 Published Paper PDF: download.php?file=IJCRT1133273 Published Paper PDF: http://www.ijcrt.org/papers/IJCRT1133273.pdf
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Title: BABASAHEB AMBEDKAR VOICE OF THE DALIT AND HIS REFUTATION OF UPPER-CASTE HEGEMONY
DOI (Digital Object Identifier) :
Pubished in Volume: 2 | Issue: 4 | Year: NOVEMBER 2014
Publisher Name : IJCRT | www.ijcrt.org | ISSN : 2320-2882
Subject Area: Other
Author type: Indian Author
Pubished in Volume: 2
Issue: 4
Pages: 676-682
Year: NOVEMBER 2014
Downloads: 1606
E-ISSN Number: 2320-2882
Abstract
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Paper Title: ANNIHILATION OF CASTE : THE FORCE BEHIND DALIT MOVEMENT
Author Name(s): Dr.Rajendra Prasad.N.L
Published Paper ID: - IJCRT1133272
Register Paper ID - 191511
Publisher Journal Name: IJPUBLICATION, IJCRT
DOI Member ID: 10.6084/m9.doi.one.IJCRT1133272 and DOI :
Author Country : Indian Author, 577004, India , davangere, India , | Research Area: Other Published Paper URL: http://ijcrt.org/viewfull.php?&p_id=IJCRT1133272 Published Paper PDF: download.php?file=IJCRT1133272 Published Paper PDF: http://www.ijcrt.org/papers/IJCRT1133272.pdf
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Title: ANNIHILATION OF CASTE : THE FORCE BEHIND DALIT MOVEMENT
DOI (Digital Object Identifier) :
Pubished in Volume: 2 | Issue: 4 | Year: OCTOBER 2014
Publisher Name : IJCRT | www.ijcrt.org | ISSN : 2320-2882
Subject Area: Other
Author type: Indian Author
Pubished in Volume: 2
Issue: 4
Pages: 668-675
Year: OCTOBER 2014
Downloads: 1635
E-ISSN Number: 2320-2882
Abstract
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ISSN: 2320-2882 Impact Factor: 7.97 and ISSN APPROVED Journal Starting Year (ESTD) : 2013
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