Volume 6 | Issue 2 |

 Abstract

Hammer and Champy (1993) suggest that empowerment of front-line workers is crucial if organisations want to understand core business processes, because front-line workers are closest to these processes and are the only ones who really understand how they work. Some of the perceived benefits of employee empowerment include greater job satisfaction and motivation, reduced supervisory requirements and increases in innovation and creativity. Indian private sector banks are growing and there are so many reforms in banking system. Management understands value of empowering employees. Previously researchers have suggested so many dimensions of customer satisfaction including personnel, services and access to services. Many factors have been said to contribute greatly to employee empowerment which has become widely studied in the recent past as one of the ways organizations may use to turn around their performance. This study analyzed mainly how five factors of employee empowerment ( authority and participation, management supports, control over job, job knowledge and reward and recognition) effects the three dimensions of customer satisfaction (personnel, services and access) for private sector banks. The Descriptive survey method was being applied to carry out the research. Two sets of questionnaire were prepared by researcher, one for employees and one for customers of selected private sector banks. Data have been analyzed by using the Statistical Package for Social Science AMOS software after which appropriate interpretation was be done. The study found that employee empowerment has significant and positive effect on three dimensions of customer satisfaction (personnel, services and access).

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Creative Commons Attribution 4.0 and The Open Definition

 Keywords

Access, Authority and participation control over job, customer satisfaction, employee empowerment, job knowledge, management supports, personnel, service quality and reward& recognition

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Creative Commons Attribution 4.0 and The Open Definition

 Abstract

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Creative Commons Attribution 4.0 and The Open Definition

 Keywords

bank, customer preference

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Creative Commons Attribution 4.0 and The Open Definition

 Abstract

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Creative Commons Attribution 4.0 and The Open Definition

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Creative Commons Attribution 4.0 and The Open Definition

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The main objective of this paper is to analyse the customer satisfaction and service quality. For that purpose, 50 respondents of Hyundai has been taken. The data has been collected by framing a questionnaire. To analyse the data, statistical techniques has been applied. After analysing, it has been found that customers of Hyundai are satisfied with the services in Bardoli city.

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Creative Commons Attribution 4.0 and The Open Definition

 Keywords

Service quality, Customer satisfaction, Hyundai service centre

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Creative Commons Attribution 4.0 and The Open Definition

 Abstract

A STUDY ON CONSUMERS’ AWARENESS ON INSURANCE SERVICES WITH REFERENCE TO VAPI CITY

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Creative Commons Attribution 4.0 and The Open Definition

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Insurance, Awareness, Mortality, Premium

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Creative Commons Attribution 4.0 and The Open Definition

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In order to increase transparency, reliability and relevance of financial statements, companies are required to adopt Ind As in phased manner. Transition to Ind AS from previous GAAPs have resulted in to change in Net worth and net profit of company at point of transition due to several differences between Ind AS and AS. Present paper is an attempt to analyze the impact of Transition from AS to Ind AS on the operating performance and financial position of the sample company Larsen and Toubro ltd [L&T ltd]. The analysis is carried out on financial statements provided by the sample company based on Ind AS for the year 2016-17 as well as the comparative data provided for the year 2015-16. The study includes the analysis of the impact of various components of statement of Profit and Loss and Balance sheet viz revenue, operating expenses, finance cost, taxes , noncurrent assets, current assets, noncurrent liabilities, current liabilities on Net Profit and Net worth of the sample company. Component wise analysis exhibits that there is overall increase in Revenue, Operating expenses, Finance cost whereas decrease is observed in case of tax expense. The component wise analysis of Balance sheet items as on 1st April 2015 and 31st March 2016 depicts that there is increase in Noncurrent assets, current assets and current liabilities whereas decrease is observed in Noncurrent liabilities on adoption of Ind AS. Finally, it is noticed that there is decline in Net profit on transition to Ind AS whereas increase is observed in case of Net worth on 1st April 2015 and 31st March 2016.

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Creative Commons Attribution 4.0 and The Open Definition

 Keywords

Transition to Ind AS, Operating performance, Net profit, Net worth.

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Creative Commons Attribution 4.0 and The Open Definition

 Abstract

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Creative Commons Attribution 4.0 and The Open Definition

 Keywords

Green Purchase Intention, Theory of Planned Behaviour, Green Awareness, Perceived Value, Green Trust, Willingness to Pay Premium

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Creative Commons Attribution 4.0 and The Open Definition

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This paper is concerned with an inventory model with instantaneous stock replenishment and stock-dependent consumption rate. In this paper we derived total cost in which demand rate is constant and tried to change the demand of producer as the change of demand of consumer. Naturally this could not take care of stock dependent demand rate which is depending on replenishment size i. e. replenishment should continuously come so that shortages do not take place. Gupta and Vrat suggested an EOQ model through cost minimization technique to take care of stock-dependent demand rate. They substituted the expression for variable demand rate in the total cost per unit time derived under the assumption of constant demand, and Mandal and Phaujdar suggested an EOQ model through profit maximization criteria considering the demand rate depending upon the current stock level to yield the optimal solution, which is more realistic. They assumed a linear dependence of the demand rate on the current stock level. In a current paper, profit maximization criteria is used for the producer to earn more profit. In this paper an EOQ model is established in the case where the replenishment of the stock is instantaneous, flat discount offered and shortages are not allowed and the demand rate depends upon the current stock level. Profit maximization criteria are employed to yield the maximum profit per time of the system.

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 Keywords

EOQ Model, Flat discount offer, Replenishment rate, Profit Maximization

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Creative Commons Attribution 4.0 and The Open Definition

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IFRS are International Financial Reporting Standards, which are issued by the International Accounting Standards Board , a committee compromising of 14 members, from nine different countries, which work together to develop global accounting standards . Presently, there are two sets of accounting standards that are accepted for international use namely, the U.S., Generally Accepted Accounting Principles and the International Financial Reporting Standards issued by the London-based International Accounting Standards Board. Generally, accepted accounting principles are diverse in nature but based on a few basic principles as advocated by all GAAP rules. The attempt to achieve congruence with IAS appears to be more a by-product of the country's rapid economic growth rather than its catalyst. However, continued growth and the attraction of foreign capital to domestic ventures will depend on the transparency of the financial dealings. The global financial crisis surfaced the lack of transparency about the risks to which investors were exposed from their involvement with off balance sheet vehicles as a result of which the G20 leaders and the Financial Stability Board asked the International Accounting Standards Board to review the accounting and disclosure requirements for such off balance sheet vehicles .

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Creative Commons Attribution 4.0 and The Open Definition

 Keywords

IFRS, GAAP, IASB, Foreign capital, Disclosure

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Creative Commons Attribution 4.0 and The Open Definition

 Abstract

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Creative Commons Attribution 4.0 and The Open Definition

 Keywords

Financial Inclusion, Formal Credit, Formal Saving, Formal Account

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Creative Commons Attribution 4.0 and The Open Definition