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INTERNATIONAL JOURNAL OF CREATIVE RESEARCH THOUGHTS - IJCRT (IJCRT.ORG)
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ISSN Approved Journal No: 2320-2882 | Impact factor: 7.97 | ESTD Year: 2013
Call For Paper - Volume 12 | Issue 5 | Month- May 2024
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Published Paper Details:
Paper Title
CONSUMER PERCEPTION OF SERVICE QUALITY OF PUBLIC SECTOR BANKS IN COIMBATORE DISTRICT
Authors
T. Amsaveni, Dr. M. Kanagarathinam
Keywords
Consumer Perception, e-banking services, Coimbatore district, banking services
Abstract
Consumer perception is the basic for the success of any product or service. In this connection, this study aims to find out the consumer perception of e-banking services provided by the public sector banks in Coimbatore district. For this study 458 customers of various banks were selected as samples based on convenient sampling method. The data were collected from the respondents using interview schedules. This study focused on the consumer perception on e-banking, Internet banking, mobile banking, real time gross settlement, electronic fund transfer, NEFT, ECS. For analysis purpose percentage analysis and score ranking methods were used.
IJCRT's Publication Details
Unique Identification Number - IJPUB1802097
Paper ID - 187078
Page Number(s) - 572 - 578
Pubished in - Volume 6 | Issue 2 | April 2018
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Publisher Name - IJCRT | www.ijcrt.org | ISSN : 2320-2882
E-ISSN Number - 2320-2882
Cite this article
T. Amsaveni, Dr. M. Kanagarathinam, "CONSUMER PERCEPTION OF SERVICE QUALITY OF PUBLIC SECTOR BANKS IN COIMBATORE DISTRICT", International Journal of Creative Research Thoughts (IJCRT), ISSN:2320-2882, Volume.6, Issue 2, pp.572 - 578, April 2018, Available at :http://www.ijcrt.org/papers/IJPUB1802097.pdf
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ISSN: 2320-2882 Impact Factor: 7.97 and ISSN APPROVED Journal Starting Year (ESTD) : 2013
ISSN and 7.97 Impact Factor Details
ISSN: 2320-2882 Impact Factor: 7.97 and ISSN APPROVED Journal Starting Year (ESTD) : 2013
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