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INTERNATIONAL JOURNAL OF CREATIVE RESEARCH THOUGHTS - IJCRT (IJCRT.ORG)
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ISSN Approved Journal No: 2320-2882 | Impact factor: 7.97 | ESTD Year: 2013
Call For Paper - Volume 12 | Issue 7 | Month- July 2024
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Published Paper Details:
Paper Title
Multilingual Customer Support Using Generative AI
Authors
Payal Dayanand, A K Grace Latha Evangeline, Mayurikaa Sivakumar, Lehari P K
Keywords
Language translation, Contextual understanding, Sentiment analysis
Abstract
Modern multilingual customer care systems are in high demand due to the world's growing interconnectedness. This study examines how generative artificial intelligence (generative AI) can be used to solve the problems associated with delivering smooth and efficient customer support in a variety of linguistic environments. Our suggested system intends to transform consumer interactions by integrating advanced language models, such as contextual understanding and translation capabilities. This paper explains the architectural details of our all-inclusive multilingual assistance system and provides an overview of its features, advantages, and practical uses. The study sheds light on the paradigm shift in the dynamics of customer assistance and highlights the contribution of generative AI to the development of a service environment that is both linguistically inclusive and responsive to global needs.
IJCRT's Publication Details
Unique Identification Number - IJCRT24A3063
Paper ID - 253848
Page Number(s) - i961-i966
Pubished in - Volume 12 | Issue 3 | March 2024
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Publisher Name - IJCRT | www.ijcrt.org | ISSN : 2320-2882
E-ISSN Number - 2320-2882
Cite this article
Payal Dayanand, A K Grace Latha Evangeline, Mayurikaa Sivakumar, Lehari P K, "Multilingual Customer Support Using Generative AI", International Journal of Creative Research Thoughts (IJCRT), ISSN:2320-2882, Volume.12, Issue 3, pp.i961-i966, March 2024, Available at :http://www.ijcrt.org/papers/IJCRT24A3063.pdf
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Volume 12 | Issue 7
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Submit Manuscript Online Impact Factor: 7.97 Review Results : Within 02-03 Days Paper Publication : Within 02-03 Days
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ISSN: 2320-2882 Impact Factor: 7.97 and ISSN APPROVED Journal Starting Year (ESTD) : 2013
ISSN and 7.97 Impact Factor Details
ISSN: 2320-2882 Impact Factor: 7.97 and ISSN APPROVED Journal Starting Year (ESTD) : 2013
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