Published Paper Details:

Introduction: Amidst the global crisis, utility workers played a pivotal role in upholding hygiene standards within educational institutions, contributing to a safe learning environment. Utility worker's dedication and hard work helped in reducing the spread of diseases and viral transmissions and ensuring the well-being of the school community during a difficult time. These duty-bound employees sacrifice their own comfort, safety, family welfare, and social inclusion to provide essential services despite the language barrier and their adjustments to new workplaces and jobs. Methodology: The study, employing a qualitative phenomenological research design, explored the experiences of ten utility workers during the global health crisis. Particularly, it aimed to answer the central question; "What adjustments did the utility workers encounter when they started to work in PSD during the pandemic?" and the specific question; "How did the utility workers handle these adaptations?" Results: From their responses, gathered through a semi-structured interview, the researchers discovered four prominent factors: Control Segment, Adaptable Environment, Relevant Engagement, and Empowerment (CARE) - which are the core elements of the transformational experience that affected their adaptations at Philippine School Doha. Discussions: The revelations shed light on the intricate hurdles encountered by the utility workers in that institution, offering pertinent lessons for future global events. This underscores the importance of fostering integration and ensuring the welfare of sanitation workers within educational institutions.