Published Paper Details:

This study was focused on the evaluation of the ease of doing business and efficient government service delivery at Tarlac State University along with the reengineering of systems and procedures, the composition of the Citizen's Charter, implementation of the Zero-Contact Policy, Ease of Access to Office Services, and Report Card Survey. Based on the challenges encountered by the respondents with the implementing guidelines of RA 11032, this study also seeks to uncover if problems emerge in doing such practices. Finally, this study also proposes an action plan to address underlying challenges and their implications to the field of public administration. As a result, the university is in fact following the directive in the implementing policy, especially with regard to reengineering the government's systems and processes. This is being obtained and maintained by the university through its arm office the Quality Management Unit (QMU) under the University President Office. Also, it consistently follows the mandate of the national government in observing ease of doing business through zero-contact policy implementation. Further, it is complying with the citizen's charter, this because of the compliance of the institutions among the prescribed details in each office, and by providing a justifiable reason in returning the request to the clients in case of disapproval. Lastly, the Report Card Survey assessment is observed by the institution. This is to apply the check and balance in the government, by knowing the feedback of the clienteles on the services provided by the university. This is also in line with the Implementing Rules and Regulations of Republic Act No. 11032 also known as Ease of Doing Business and Efficient Government Service Delivery Act of 2018 assessment particularly in Tarlac State University.