Published Paper Details:

Mobile banking is a service provided by a bank or other financial institution that allows its customers to conduct financial transactions using a mobile device such as a smartphone or tablet. Unlike the related internet banking it uses software, usually called an app, provided by the financial institution for the purpose. Mobile banking is usually available on a 24-hour basis. Mobile banking is dependent on the availability of an internet or data connection to the mobile device. Transactions through mobile banking depend on the features of the mobile banking app provided and typically includes obtaining account balances and lists of latest transactions, electronic bill payments, remote check deposits, P2P payments, and funds transfers between a customer's or another's accounts. Some apps also enable copies of statements to be downloaded and sometimes printed at the customer's premises. Using a mobile banking app increases ease of use, speed, flexibility and also improves security because it integrates with the user built-in mobile device security mechanisms. From the bank's point of view, mobile banking reduces the cost of handling transactions by reducing the need for customers to visit a bank branch for non-cash withdrawal and deposit transactions. Mobile banking does not handle transactions involving cash, and a customer needs to visit an ATM or bank branch for cash withdrawals or deposits. My study is related to identify the satisfaction level of the bank customers about mobile banking services. Other Objectives of my study to examine the factors affecting the use of mobile banking services with bank customers, to identify the facilities provided by Mobile Banking Services, to study the benefits and limitations of Mobile banking Services, to know the future prospects of mobile banking in India, to suggest different ways to improve the functioning of Mobile Banking facilities and offer new business opportunities. The main tool used for primary data collection is the questionnaire. We use different journals, articles and newspaper for collecting secondary data.