Published Paper Details:

A metric used by businesses to determine how satisfied consumers are with the features, services, and/or products they provide is called customer satisfaction. A multiplex is a group of theatres with several screens housed under one roof. They are usually housed in a specially designed building. Sometimes a pre-existing venue is modified, dividing the larger auditoriums into smaller ones or adding additional auditoriums by building enlargement or extension. The largest of these complexes, often referred to as a megaplex, can house thousands of people. The increasingly common multiplexes found in retail centers provide movie goers a genuinely better film experience. It makes sense that a growing number of people are choosing shopping mall multiplexes for their movie-watching experiences because of their unparalleled convenience, extensive movie selection, cutting-edge technology, and many other benefits. Mall-based theatres combine safety, lots of parking, socializing opportunities, and special offers to cater to a wide range of client needs and tastes while also positively impacting the local economy.