Published Paper Details:

Purpose: The purpose of this study is to identify ways by which classification and cataloguing services in the university libraries can be made more effective through the application of TQM techniques. Methodology: A total of five renowned universities of Assam are purposely sampled. The study assesses the current culture for quality management systems and also focuses on the cataloguing and classification skills of the staff. The user satisfaction level is also studied and the challenges they face in retrieving information. It investigates the idea of how timeliness is maintained, what schemes and rules are followed by those libraries and through what mode based on the principles of TQM. Findings: Study revealed that shortage of professional staff acts as the main barrier to process TQM. Recommendations are made to prioritize the needs of the users by providing excellent training to the staff. Value: The study has proven the users' requirements and the necessary actions that have to be implied to improve the efficiency of the staff. Moreover, it also focused on the proper utilization of time.