Published Paper Details:

Success of any organisation depends on its employees' contribution and efficiency. The efficiency of employees at the workplace highly depends on the healthy environment in which they live and work. The conflicts being the component of interpersonal interaction it is natural to have them at the workplace. The conflict arises in different forms and it is inevitable to have conflicts that involve superior and subordinate or among any of the stakeholders. Conflicts are desirable if they can improve the way of working and organisation dynamics and can increase productivity. Unresolved conflicts may sometimes lead to litigation and may further disturbs the behaviour of people drastically resulting in the hostile environment abusive behaviour by the employees thereby decreasing the efficiency of people at the workplace. Conflict resolution is always a time consuming process but unresolved conflict can lead to serious disasters. The present study discusses the reasons for the conflict and how to manage effectively based on the survey conducted on 23 top level managers of Mumbai and Pune including the top level Chief Peoples Officer of the companies. The study uses the narrative method of data analysis and shows that prolonged and resolved conflict can lead to hostility at the workplace resulting in disorders of the health and the well being of the employees. The study also discusses the strategies that are adopted by the top level managers of the company in conflict management.