Published Paper Details:

The study aimed to evaluate the client satisfaction with the services of TARELCO I, focusing on indicators such as Technical Services, Institutional Services, Meter Readings, Billing and Collection Services, and Area Office Services. The research was limited to the area of TARELCO I. This method was selected to determine the satisfaction levels of member-consumers regarding the services delivered by TARELCO I. The objective was to identify key concepts associated with improving consumer satisfaction among members, focusing on the perceived quality of services provided by TARELCO I. The feedback and ratings received from clients demonstrate that TARELCO 1 has effectively fulfilled their expectations and delivered a gratifying experience. This high level of client satisfaction underscores TARELCO 1's dedication to providing quality services and addressing the requirements of its clientele. It is crucial for TARELCO 1 must persist in its endeavors to sustain and enhance this commendable level of client satisfaction, ensuring continuous success and maintaining the support of its clientele.