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  Published Paper Details:

  Paper Title

STRATEGIES FOR INFORMATION SERVICE PROVISION AND USERS' SATISFACTION AMONG POLYTECHNIC STUDENTS IN KEBBI STATE, NIGERIA.

  Authors

  Hadiza Mohammad Bande,  Ibrahim Aliyu,  Zayyanu Ahmed Dada,  Dr. Muhktar Shua'ibu,  Gambo Isah Diri

  Keywords

Strategies, Information Services, Users, User's Satisfaction, Services Provision.

  Abstract


The study was designed to ascertain the strategies for provision of improved library services and users' satisfaction among polytechnic students in Kebbi State, Nigeria. In order to achieve the general objective of this research work, five specific objectives and five corresponding research questions were formulated to guide the study. The researchers employed survey research design in carrying out the study. The population of the study comprised of all registered students for 2022/2023 academic sessions in Waziri Umaru Federal Polytechnic Birnin Kebbi and Kebbi State Polytechnic, Dakingari. The instrument used for data collection was a Questionnaire. The result of the study was analyzed using mean and simple percentage using SPSS version 2.1. Result of the study showed that all respondents were in agreement with the services provided by the Polytechnic Libraries and believed that the services were provided to a very large extent. On reference services, only the extent of personal contact with mean score of 2.23 is rated negative. Other variables fall above the bench mark score of 2.50 mean criterion implying accepted or valid response. On circulation services, users expressed satisfaction with all the services with the exception of Shelf arrangement of books and loan period granted the users. Out of the eight constraints identified by the researchers, respondents gave positive response a with feedback rate above 50% on the majority of the variable. Inadequate photocopying machine, Inadequate opening period, Irregular internet services outdated materials were considered militating factors. Finding lasting solution as suggested by the researchers will address the identified challenges. The study therefore recommends among others that sustainability of the existing efforts and innovative services will go a long way in improving user's satisfaction. Libraries should improve shelf arrangement of books and enhanced internet services be provided to the users among others.

  IJCRT's Publication Details

  Unique Identification Number - IJCRT2311184

  Paper ID - 246119

  Page Number(s) - b556-b572

  Pubished in - Volume 11 | Issue 11 | November 2023

  DOI (Digital Object Identifier) -   

  Publisher Name - IJCRT | www.ijcrt.org | ISSN : 2320-2882

  E-ISSN Number - 2320-2882

  Cite this article

  Hadiza Mohammad Bande,  Ibrahim Aliyu,  Zayyanu Ahmed Dada,  Dr. Muhktar Shua'ibu,  Gambo Isah Diri,   "STRATEGIES FOR INFORMATION SERVICE PROVISION AND USERS' SATISFACTION AMONG POLYTECHNIC STUDENTS IN KEBBI STATE, NIGERIA.", International Journal of Creative Research Thoughts (IJCRT), ISSN:2320-2882, Volume.11, Issue 11, pp.b556-b572, November 2023, Available at :http://www.ijcrt.org/papers/IJCRT2311184.pdf

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ISSN: 2320-2882
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ISSN and 7.97 Impact Factor Details


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ISSN: 2320-2882
Impact Factor: 7.97 and ISSN APPROVED
Journal Starting Year (ESTD) : 2013
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