Published Paper Details:

A comprehensive study was carried out to get a better understanding of the efficacy and efficiency with which the Karnataka State Road Transport Corporation (KSRTC) provides bus transit services to customers travelling from Shivamogga to Mangalore. These services must be provided by the KSRTC. This case study's objective was to assess a range of bus transportation system attributes, such as punctuality, passenger satisfaction, ticketing systems, and overall operational performance. By examining these factors, one may get insightful information that can be used to identify any potential growth areas and put policies in place that will enhance the overall bus-riding experience for passengers. The primary goal of this research was to assess how well the KSRTC complies with expectations for passenger service quality. Examining how travellers feel about their experience is the goal of this study. In the state of Karnataka, the government runs the Karnataka State Road Transport Corporation (KSRTC). Its goal is to gauge customer satisfaction and consistently improve the caliber of its offerings.