Published Paper Details:

This study was focused on the significant relationship between the awareness and client satisfaction on Student Affairs and Services in Tarlac State University which was envisioned with Republic Act 7722 otherwise known as "Higher Education Act of 1994" with its objective to achieving the highest level of effective, relevant, and higher quality higher education in the nation through the Commission on Higher Education, and CHED Memorandum Order No. 9, S. 2013, otherwise known as Enhanced Policies and Guidelines on Student Affairs and Services which defines the scope, procedures, the extent of regulations as well as the mechanics of evaluating student welfare and development activities for students enrolled in the Higher Education Institutions (HEIs). This study was administered to deeply understand the awareness 4 of SAS services, client satisfaction on the SAS Services, the significant relations of awareness and client satisfaction, problems encountered among the stakeholders, propose interventions among the experienced challenges, and imply the study to public administration. Furthermore, descriptive-correlational research design was adopted with a total of 377 respondents. As a result, respondents were aware and have outstanding satisfaction among the services of the units under Student Development Services (SDS), Student Welfare Services (SWS), and Institutional Student Programs and Services (ISPS). Moreover, there is no significant relationship between awareness and satisfaction except the Career Education and Job Placement Services (CEJPS). Also, problems encountered were addressed such as inaccessibility of the unit's office through the Student Center, lack of promotion of services, lack of knowledge among the procedures to acquire services and the other. Likewise, it was recommended to provide satellite offices among the other campuses, create unit's official video which contains activities and offering of the unit, creation of unit's brochures, discussion of citizen's charter, and analogous proposed measures.