Published Paper Details:

Service sector is part of the any nation so Postal service very important part of the service marketing. Because it is History of the The 164 years ago, now Indian department of post is oldest government institution in Indian service sector. This Act comes was enacted in 1st October in 1854, and firstly Indian post office was established in Mumbai in india, and main Head quarter arrived to New Delhi. and another side in arrived to Head quarter to Ahmedabad-(Gujarat-india) the postal network of bigest over 1,55,000 across branches outlets in the world in India (9046 post office arrived in Gujarat state side). and famous slogan known that for the department of post : " DAK SEVA, JAN SEVA" Reliability, Responsiveness, Assurance, Tangibility, Empathy, very important role play in dimension of service sector now banking sector it is large development in india but other post payment bank services it is more development to the nation .mostly people visit the post office and satisfied the many services but post payment bank totally new services provided by the department of post . So The Indian postal department is continuing to meet its business needs without losing of social responsibilities.