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  Published Paper Details:

  Paper Title

A Review Paper On Handling Of Customer Complaints And Managing Recalls Of Marketed Injectables.

  Authors

  Gayatri Katole,  Pranali Ingole,  Riya Patil,Tanushri Charde,  Dr.Anshu Dudhe,Namrata Mane,  Sujata Raut, Arti Darode

  Keywords

Complaints, Recalls, Injectables, Defects, Management, PDCA, CAPA, FDA

  Abstract


A company's force as well as its character largely depends on whether there are complaints about the company's marketable products. Any disfigurement in the injectables can beget serious diminishment to the manufacturing company which has a good character up to now. Once the injectables placed in the request, post-marketing surveillance is an important factor in controlling its adverse goods on the population. The source of the claim can be anything, i.e., shipping, manufacturing and packaging, labeling, breakage of vials, etc. Any error in any of this way can lead to serious problems. thus, dealing with request complaints should be a major task. This critical step requires a single, unified and secure platform for managing product complaints from launch to finish. Request complaints are thus prioritized according to easily defined procedures. In the event of a serious complaint, a root cause analysis should be conducted to resolve the issue and similar injectable products should be removed from the request. The recall system must be so effective that the product can be removed from the request within a specified period of time. The study outlines the typical process for resolving request complaints and product recalls from FDA authorized officer.[1]

  IJCRT's Publication Details

  Unique Identification Number - IJCRT2307260

  Paper ID - 240868

  Page Number(s) - c204-c225

  Pubished in - Volume 11 | Issue 7 | July 2023

  DOI (Digital Object Identifier) -   

  Publisher Name - IJCRT | www.ijcrt.org | ISSN : 2320-2882

  E-ISSN Number - 2320-2882

  Cite this article

  Gayatri Katole,  Pranali Ingole,  Riya Patil,Tanushri Charde,  Dr.Anshu Dudhe,Namrata Mane,  Sujata Raut, Arti Darode,   "A Review Paper On Handling Of Customer Complaints And Managing Recalls Of Marketed Injectables.", International Journal of Creative Research Thoughts (IJCRT), ISSN:2320-2882, Volume.11, Issue 7, pp.c204-c225, July 2023, Available at :http://www.ijcrt.org/papers/IJCRT2307260.pdf

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ISSN: 2320-2882
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Journal Starting Year (ESTD) : 2013
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ISSN and 7.97 Impact Factor Details


ISSN
ISSN
ISSN: 2320-2882
Impact Factor: 7.97 and ISSN APPROVED
Journal Starting Year (ESTD) : 2013
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