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INTERNATIONAL JOURNAL OF CREATIVE RESEARCH THOUGHTS - IJCRT (IJCRT.ORG)
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ISSN Approved Journal No: 2320-2882 | Impact factor: 7.97 | ESTD Year: 2013
Call For Paper - Volume 12 | Issue 7 | Month- July 2024
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Published Paper Details:
Paper Title
A STUDY ON CUSTOMER SATISFACTION ON TOURISM
Authors
Vidhyalakshmi, Prateek Nannore
Keywords
Customer Satisfaction, Tourism, Tourism Industry, Travelers, Tourist Destinations, Experiences, Service Quality, Customer Experience, Satisfaction Levels, Customer Needs, Tourism Products, Satisfaction Measurement.q
Abstract
This study examined the relationships between customer satisfaction and tourism services Using a survey of 151 people, the study found that customer satisfaction was significantly correlated with the quality of the service provided, the overall experience, and the level of customer service. Furthermore, the study found that customer satisfaction was also affected by perceived value, the perceived level of satisfaction with the destination, and the perceived level of safety. The results suggest that tourism service providers need to focus on providing high quality services, creating memorable experiences, and providing excellent customer service to ensure customer satisfaction. Data has been collected from both primary and secondary sources. Also, we gathered information by surveying people using Google Forms and asking them various questions that might help in our research.
IJCRT's Publication Details
Unique Identification Number - IJCRT2303005
Paper ID - 231820
Page Number(s) - a40-a51
Pubished in - Volume 11 | Issue 3 | March 2023
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Publisher Name - IJCRT | www.ijcrt.org | ISSN : 2320-2882
E-ISSN Number - 2320-2882
Cite this article
Vidhyalakshmi, Prateek Nannore, "A STUDY ON CUSTOMER SATISFACTION ON TOURISM", International Journal of Creative Research Thoughts (IJCRT), ISSN:2320-2882, Volume.11, Issue 3, pp.a40-a51, March 2023, Available at :http://www.ijcrt.org/papers/IJCRT2303005.pdf
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Volume 12 | Issue 7
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Submit Manuscript Online Impact Factor: 7.97 Review Results : Within 02-03 Days Paper Publication : Within 02-03 Days
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ISSN: 2320-2882 Impact Factor: 7.97 and ISSN APPROVED Journal Starting Year (ESTD) : 2013
ISSN and 7.97 Impact Factor Details
ISSN: 2320-2882 Impact Factor: 7.97 and ISSN APPROVED Journal Starting Year (ESTD) : 2013
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