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  Published Paper Details:

  Paper Title

CUSTOMER SATISFACTION TOWARDS ONLINE SHOPPING AT DR. AIT, BANGALORE

  Authors

  Swarnalatha S.G,  Kavitha S

  Keywords

Consumer Behavior, Customer satisfaction, Online shopping.

  Abstract


Online shopping is the process whereby consumers buy goods from seller in real time without any intermediary over the interne here direct interaction with buyer and seller is possible. Internet is the main surf for both buyer and seller in the online shopping where shoppers can visit any website at any time has it is 24x7 hours service where they can select their comfort stores and shop as they sit in front of computers with wide variety range of items from online store. Online shopping has become a popular method of doing business which involves purchasing and selling goods due to many reasons because now a days people are busy with their schedule and face the problem of the time management as a solution to that problem, people select the online shopping has it more flexible and convenient to purchase whatever they want with their customize price and product consumers have ability to get access complete information about the product features, quality and directions which they plan to purchase and they have option to select what they want with review and complete information of a products and can chose most compatible item from site store. The consumers have mutual interaction with their sellers and service providers gets better and efficient. According to recent survey online shopping play a significant role in satisfying their customers and retaining those with loyalty in the long run the e- commerce have effective website design, detailed product description and quality and timely delivery of goods to their customers. The main problem of the study is to find out the customer behavior, attitude and usage pattern towards online shopping.

  IJCRT's Publication Details

  Unique Identification Number - IJCRT2207551

  Paper ID - 223783

  Page Number(s) - e171-e179

  Pubished in - Volume 10 | Issue 7 | July 2022

  DOI (Digital Object Identifier) -    http://doi.one/10.1729/Journal.31060

  Publisher Name - IJCRT | www.ijcrt.org | ISSN : 2320-2882

  E-ISSN Number - 2320-2882

  Cite this article

  Swarnalatha S.G,  Kavitha S,   "CUSTOMER SATISFACTION TOWARDS ONLINE SHOPPING AT DR. AIT, BANGALORE", International Journal of Creative Research Thoughts (IJCRT), ISSN:2320-2882, Volume.10, Issue 7, pp.e171-e179, July 2022, Available at :http://www.ijcrt.org/papers/IJCRT2207551.pdf

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ISSN: 2320-2882
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Journal Starting Year (ESTD) : 2013
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ISSN and 7.97 Impact Factor Details


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ISSN
ISSN: 2320-2882
Impact Factor: 7.97 and ISSN APPROVED
Journal Starting Year (ESTD) : 2013
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