Published Paper Details:

In a dynamic environment today, consumer loyalty is the secret to success in every industry. The organizations, which concentrate in large measure on consumer loyalty, struggle to satisfy their internal consumers i.e. their staff. their services. They are driven by conditions of employment, health and safety policies, growth and development, etc. Workforce of any bank is responsible to extent its productivity and profitability. Efficient human resource management and maintaining higher job satisfaction level in banks determine not only the performance of the bank but also affect the growth and performance of the entire economy. So, for the success of banking, it is very important to manage human resource effectively and to find whether its employees are satisfied or not. Only if they are satisfied, they will work with commitment and project a positive image of the organization. This Study is a descriptive study based on primary data as well as secondary data. A survey conducted using the sample method [80organizational level workers (40 from each bank)] on operational level employees working in the SBI & ICICI. This project tries to study the job satisfaction level among employees of selected private and public sector banks in Varanasi.