Published Paper Details:

The purpose of this article is to investigate the link between service quality and customer satisfaction with internet banking services. This study was based on the responsiveness of select public and private sector bank clients in the Ballari district. This research looks on the relationship between demographics and customer satisfaction in internet banking, as well as the relationship between service quality and customer satisfaction in public and private sector banks' internet banking services. This research is based on both primary and secondary data sources. Through a questionnaire, primary data was obtained from consumers of a few public and private sector banks. The judgment sampling approach is used to pick customers. Chi Square tests, spearman's correlation, and the Mann Whitney U test were used to assess the hypothesis. SPSS software was used to examine the data. According to the report, highly qualified professionals, business people, employees, and people in higher income groups, as well as youths, are quite satisfied with internet banking services and use it frequently. There are considerable disparities in client perceptions of public and private sector banks' internet banking services. Private-sector banks' Internet banking services are of greater quality than those supplied by public-sector banks. As a result, public sector banks should improve their internet banking services to satisfy the needs of their customers.