Published Paper Details:

: Digital payments are the payments that are conducted through an internet-enabled service it helps in making and receiving the payments digitally. We can see the rapid growth in users of digital payments lately so, it is important to understand what are the challenges that impacts the usage of digital mode of payment. The aim of this study is to have an eye on challenges faced by consumers while opting digital payment and its impact on usage. Challenges like technological, infrastructural, cash dependency, trust & security, and transparency in digital transaction, which could attract higher taxes are taken into consideration. The area of the study is Mumbai city with a sample of size of 52 respondents by adopting convenience sampling method. Primary data is collected through online google form. Chi square test analysis is adopted to measure the relationship analysis between the challenges faced on the impact of usage of digital payment. Whereas the paper concludes habit of using cash and infrastructure challenges are the challenges which affects the usage of digital payments.