Published Paper Details:

There are various technologies which have emerged and are being used aggressively in finance and banking sectors in the recent decades. Robotic process automation (RPA), Machine learning (ML), Artificial Intelligence (AI), Big Data, Blockchain Integration, Cyber security, cloud computation, cryptocurrencies are few technologies among many more. These technologies make human lives easy. However, there exist unawareness about them in public domain. This research attempts to spread awareness amongst the readers about how these technologies are useful in financial services and how they can get benefitted from it. The information provided in this research will help the various stakeholders in making strategies for customer acquisition and business expansion while getting competitive advantage. Descriptive method is used to conduct the research as it was most suitable for this topic. Sources of information used were newspaper articles, published reports and websites of RBI, SEBI and listed companies, etc. The selected technologies are used extensively in the process of credit assessment, cheque payments, funds remittance, merchant services, currency exchange, consulting, wealth management, stock market, portfolio management, and insurance. Hence, this is useful to all the stakeholders related to these businesses. An important finding of this research is that the digital accounting is growing on huge scale which can replace manpower completely in future.