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  Published Paper Details:

  Paper Title

CULTURAL INTELLIGENCE(CI): CATALYST FOR BETTER ORGANIZATIONAL PERFORMANCE AND ORGANIZATIONAL EFFECTIVENESS

  Authors

  MANISHA BELE,  Dr.RASHMI HEBALKAR

  Keywords

organizational effectiveness, organizational performance, cultural intelligence(CI), cross-cultural training, diversity training

  Abstract


Organizational effectiveness is the efficiency with which the organization can meet its planned objectives. Organizational effectiveness is the concept of how effective an organization is in achieving the outcomes the organization intends to produce (Mitchell, 2013). Managing people from diverse backgrounds is a critical business imperative in a globally located business. High Cultural Intelligence[CI] helps in managing a diverse workforce. CI is the ability to interact, behave and work in cross-cultural situations. Every organization has its unique objectives and culture, so it becomes essential for the organization to follow the organization's vision, mission, and goals on the one hand and keep equilibrium in getting objectives fulfilled, which results in organizational effectiveness on the other hand. Organizational effectiveness is the central part of organizational performance and organizational development, and considered for this study. The data collected through secondary and primary sources are assessed, analyzed, and interpreted based on the findings and suggestions provided. Collected Primary data through a well-structured questionnaire administered to 60 top and middle-level managers in Multinational corporations in Pune city between the period 2018 to 2020. Used Cronbach alpha to test the reliability of the questionnaire and applied the Z test to check managers' awareness regarding workplace diversity, diversity management, and Cultural Intelligence. The study undertook to check top and middle-level managers' perceptions about the importance of employees' Cultural Intelligence for better Organizational effectiveness. The majority of the managers believed that there is an effect of the CI of employees on organizational performance and organizational effectiveness. So, CI is a Catalyst for better Organizational Performance and Organizational Effectiveness and Companies should try to develop CI through Cross-Cultural Training and Diversity Training.

  IJCRT's Publication Details

  Unique Identification Number - IJCRT21A6016

  Paper ID - 208068

  Page Number(s) - j359-j379

  Pubished in - Volume 9 | Issue 5 | May 2021

  DOI (Digital Object Identifier) -   

  Publisher Name - IJCRT | www.ijcrt.org | ISSN : 2320-2882

  E-ISSN Number - 2320-2882

  Cite this article

  MANISHA BELE,  Dr.RASHMI HEBALKAR,   "CULTURAL INTELLIGENCE(CI): CATALYST FOR BETTER ORGANIZATIONAL PERFORMANCE AND ORGANIZATIONAL EFFECTIVENESS", International Journal of Creative Research Thoughts (IJCRT), ISSN:2320-2882, Volume.9, Issue 5, pp.j359-j379, May 2021, Available at :http://www.ijcrt.org/papers/IJCRT21A6016.pdf

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ISSN: 2320-2882
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Journal Starting Year (ESTD) : 2013
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ISSN and 7.97 Impact Factor Details


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ISSN: 2320-2882
Impact Factor: 7.97 and ISSN APPROVED
Journal Starting Year (ESTD) : 2013
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