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  Published Paper Details:

  Paper Title

A CASE STUDY ON CONFLICT MANAGEMENT STYLE OF UNIVERSITY EMPLOYEES

  Authors

  Rajesh Kumar,  Ani Smriti

  Keywords

Conflict management, conflict management style, employees, organization.

  Abstract


In the modern era, organizations are facing several challenges due to conflict Management at workplace. Conflict has been part of human civilization since the beginning. Conflict is the process in which one party perceives that its interests are being opposed or negatively affected by another party. The conflict process begins with the sources of conflict. These sources lead one or both sides to perceive a conflict and to experience conflict emotions. This produces manifest conflict, such as behaviours toward the other side. When a conflict arises, an opportunity for growth dies. There are plenty of ways by which conflict can arise; two of the main reasons are miscommunication and incompatibility. Conflict management is thus essential, especially for businesses and diplomats who deal with international issues. Conflict management is different from conflict resolution since it an on-going process, unlike resolution, which only happens when the conflict has already taken place. As a conflict management trainer, you have to know all the activities used for training purposes. The purpose of the study is to emphasize the impact of conflict management for university employees. The research method of this study used the second-hand data listed in different databases of books, research papers and related articles on conflict management on the Internet. The research is mainly aimed to analyze the handling approach of various people within the organization. The study was a descriptive research design and used questionnaire to collect data from the selected organizations. Simple random sampling is used for collection of data from 102 employees. The implications of the results are discussed with respect to the learning objectives of conflict management resolution and recommendations for modification are made. The major outcome of this research work that the most preferred style of handling conflict is Competing style for Management and Collaborating style for Employees. There is the need of commitment of all employees for resolving such conflict which will be helpful in efficient continuity of organization towards their goal.

  IJCRT's Publication Details

  Unique Identification Number - IJCRT21A6009

  Paper ID - 208043

  Page Number(s) - j311-j320

  Pubished in - Volume 9 | Issue 5 | May 2021

  DOI (Digital Object Identifier) -   

  Publisher Name - IJCRT | www.ijcrt.org | ISSN : 2320-2882

  E-ISSN Number - 2320-2882

  Cite this article

  Rajesh Kumar,  Ani Smriti,   "A CASE STUDY ON CONFLICT MANAGEMENT STYLE OF UNIVERSITY EMPLOYEES", International Journal of Creative Research Thoughts (IJCRT), ISSN:2320-2882, Volume.9, Issue 5, pp.j311-j320, May 2021, Available at :http://www.ijcrt.org/papers/IJCRT21A6009.pdf

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ISSN: 2320-2882
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Journal Starting Year (ESTD) : 2013
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ISSN and 7.97 Impact Factor Details


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ISSN: 2320-2882
Impact Factor: 7.97 and ISSN APPROVED
Journal Starting Year (ESTD) : 2013
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