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  Published Paper Details:

  Paper Title

Effects of Retail Service Quality on Consumer Preferences for Retail Format Stores.

  Authors

  BASAVARAJ S MAMMANI,  Dr SRINATH SHAHAPURE

  Keywords

Retail formats, Retail service quality, Service delivery, Store preferences

  Abstract


Consumer's store preferences are associated with the quality of services delivered by the retailer. The present study is carried out to measure the preferences of consumers based on quality of services delivered by retail stores. To measure the service quality of grocery retail stores, traditional scale SERVQUAL, developed by Parasuraman, Zeithaml, & Berry (1985) is used. Variables associated with delivering service quality are grouped on RATER model. The study confirms that retail service quality parameters play vital role in determining consumer preferences for a specific format. Customer satisfaction is also based on the efficacy of services delivered by the retailers which results into developing their preferences for a specific retail format in grocery.

  IJCRT's Publication Details

  Unique Identification Number - IJCRT2108503

  Paper ID - 239109

  Page Number(s) - e455-e461

  Pubished in - Volume 9 | Issue 8 | August 2021

  DOI (Digital Object Identifier) -   

  Publisher Name - IJCRT | www.ijcrt.org | ISSN : 2320-2882

  E-ISSN Number - 2320-2882

  Cite this article

  BASAVARAJ S MAMMANI,  Dr SRINATH SHAHAPURE,   "Effects of Retail Service Quality on Consumer Preferences for Retail Format Stores.", International Journal of Creative Research Thoughts (IJCRT), ISSN:2320-2882, Volume.9, Issue 8, pp.e455-e461, August 2021, Available at :http://www.ijcrt.org/papers/IJCRT2108503.pdf

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ISSN: 2320-2882
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Journal Starting Year (ESTD) : 2013
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ISSN and 7.97 Impact Factor Details


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ISSN: 2320-2882
Impact Factor: 7.97 and ISSN APPROVED
Journal Starting Year (ESTD) : 2013
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