Published Paper Details:

The rationale of this study is to evaluate the impact that different factors may have on the cost of service of a car. The study primarily focuses on the cost of service of cars from three major brands in the Indian automative sector, namely, Maruti Suzuki, Honda and Hyundai. The study is limited to the geographic region of Greater Kailash, Jamia Nagar, Lajpat Nagar, Kalkaji, Defense Colony, New Friends Colony, Chanakyapuri, Amar Colony and Kailash Colony areas of South Delhi. A questionnaire was prepared to collect data, a total of 358 observations were collected out of which 217 observations were used for the aid of this study as they were deemed acceptable. The study's main findings were that mileage had a significant impact on the service cost of a car, whereas, age, which is considered to be a huge contributing factor in the service cost of a car was found to have an inconsequential influence on the service cost of a car. Other factors that have an effect on the service cost of a car were transmission type, service provider and size of the car. Fuel was found to have an inconsequential impact on the cost of service of a car, which is contrary to popular belief. It was also found that Hyundai cars were significantly more expensive to get serviced, whereas service cost of a Honda car was not different, both when compared to cars from Maruti Suzuki.