Published Paper Details:

In life, unplanned expenses are a harsh reality. Life Insurance policies therefore offer a semblance of support to minimize financial liability from unexpected circumstances like the pandemic era. The Covid-19 pandemic has reshaped the business world and also showed the value of digital operating models. It has not only compelled businesses to speed up their digital innovation and transformation but also accept the changing needs of its customers. Similar is the case for companies offering insurance policies. The world which has faced major multiple lockdowns owing to the pandemic has certainly started thinking of ways to work online and hence reinforce the need to rethink traditional processes. The current process of insurance claimants is conservative, extremely tedious and time consuming. In the era of Artificial Intelligence, an individual prefers the task to be done in an efficient & less dreary manner, so rather than navigating through the website or visiting the Office in person, it prefers an application that provides a unified interactive platform to manage their policies. Hence chatbot is a much optimized solution for automating the traditional life insurance process. By combining the fields of Web technologies like Node js and React js, Natural Language Processing and Facial recognition the chatbot would provide solutions for all policy related queries and operations.