Published Paper Details:

In our daily lives, we take our friends opinions and sometimes influenced by them in our decision making process. Any kind of organization usually makes use of suggestion box to ascertain how its stakeholders feel about their services, but few people make use of it. More people are using internet on a daily basis, the researchers developed an internet based system to enable stakeholders to input their opinions. Sentiment analysis has been used to evaluate the stakeholder�s comments. Vadersharp was used as the basis for opinions, which is a common lexicon that contains data that have the same semantic meaning or sense across different domains. The opinions are analyzed and classified into positive, negative or neutral sentiment. Sentiment analysis computationally analyses the public emotions and attitude towards a particular subject. It is useful in monitoring business operations as it allows decision makers to gain an insight of the public opinion behind certain topics.