Published Paper Details:

Emotional Intelligence is an important behavioral skill of the employees to enhance their self confidence, to ensure more success in job, to be effective leader and to have the greater impact on the self and others motivation level (Cooper and Sawaf, 1997). Emotional intelligence could also bring liability and commitment, loyalty and trust between staff in organization which could cause higher productivity and effectiveness between teams. (Cooper, 1997). Emotional intelligence is also one of the most important forecasters of organizational success. India is one of the fastest developing nation and economy of the world where the job markets and opportunities are developing rapidly and requires good quality human capital for managing and working in organizations to ensure the growth and development and also to face the ongoing challenges and stiff global competition. Emotional intelligence is nowadays has gained a prominent place in the organizational culture and policies. It is considered as one of the important criteria for selecting, developing and retaining the employees because emotional control, self-balance and good relationship management skills in employees are necessary for ensuring organization growth and success in any sector whether service. The present research study was conducted on the employees working in service sector organizations of West Bengal Region. Emotional intelligence (EI) The main objective of the study was to find the nature of relationship between emotional intelligence and employees effectiveness. The study further aims to find the effect of emotional intelligence and employee effectiveness and to do comparative study variables in between the employees of service sector. Also the effect of demographic factors and nature of organization (Service) was studied on emotional intelligence and employee effectiveness. Goleman refinement model of emotional intelligence (2001) was considered as the basis of designing the conceptual framework of the study. Goleman model is used as base to measure the emotional intelligence in the workplace scenario. The data collection was done on the basis of secondary data and primary data sources. Primary data was collected through a structured questionnaire consisting the information related to demographic characteristics, emotional intelligence and employee effectiveness. Emotional intelligence was studied on the basis of five dimension namely Self-awareness, Self-Management, Social Awareness and relationship Management as defined in Goleman refinement model adopted for the study purpose. The emotional intelligence questionnaire was based on the scale developed by Blackberry and Greaves (2003)in accordance Goleman model 2001. Employee effectiveness is considered as the output to the organization and was studied on the basis of four factors namely job performance, job satisfaction, organization commitment and motivation. Employee effectiveness questionnaire based on items adopted from Aptomsl scale and few items adopted from motivation questionnaire based on the motivation factors developed by ( Lindner, 1998). Collected data was processed by Microsoft Excel 2003 and analyzed by applying various statistical tools and measures with the help of SPSS 16.0 software to test Various hypothesis of the study were tested and accordingly the results and of the research studies were derived which helped in satisfying the objectives formed for conducting the research.