Published Paper Details:

India is a developing country and the current situation of the healthcare delivery system is not up to the mark. The study deals with the stepwise process of initiating and planning a tertiary care hospital. An attempt has been made to identify the processes, sub-processes, methods of calculation, tools to be used, standards to be referred, and stakeholders responsible behind each of the steps. To make the deliverables and responsibility of each stakeholder clear, a RACI matrix has been generated for both government and private hospital projects. But the infrastructure alone is not sufficient to solve the challenges prevailing therefore the challenges prevailing had been identified and suggestions have been given for improving the situation. A survey was also conducted to understand the challenges and to know the quality of services provided. The most unsatisfied facility in public, as well as private, was found out and a method to rectify it in the planning stage itself has been suggested.