Published Paper Details:

Construction industry in developing countries like India is often characterized with low productivity and poor quality. And since in last few decades there has been significant rise in customer awareness towards quality. Construction industry therefore understood the effectiveness of quality management systems and the importance of quality improvement and need of excellent performance. One such key innovation of Six Sigma involves absolute professional strategies of quality management functions for improving the process in construction. Six-sigma was firstly introduced by assembling industry in the 1980s and became popular as a process improvement method. Anything which does not meet the requirement is deemed to be called as �Defect� in construction industry and here Six Sigma plays a pivotal role in meeting the quality requirements. This paper describes the implementation of Six Sigma strategies in Construction project to improve the quality of output of a process and customer satisfaction. The basic theory methodology of Six Sigma principles, DMAIC (Define, Measure, Analyze, Improve and Control) and tools were used in each stage. A case study of Row housing construction was selected to which Six Sigma principles are to be applied. Questionnaires survey was conducted from the Site Engineers, Contractors, Consultants and Project managers. Later, based on the findings will suggestions of proper training, management support and minor changes that are required in current work procedure which would help to improve the quality and ultimately enhancing the customer satisfaction which is of prime importance were given.