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INTERNATIONAL JOURNAL OF CREATIVE RESEARCH THOUGHTS - IJCRT (IJCRT.ORG)
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ISSN Approved Journal No: 2320-2882 | Impact factor: 7.97 | ESTD Year: 2013
Call For Paper - Volume 12 | Issue 7 | Month- July 2024
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Published Paper Details:
Paper Title
AN EMPIRICAL STUDY ON PASSENGERS RETENTION WITH RESPECT TO INDIGO AIRLINES
Authors
N.V.Suresh, V.Roshni
Keywords
Passenger, Passenger retention, Satisfaction, Business performance, Indigo airlines, frequent flyers.
Abstract
Several studies have been conducted to identify the relationship between customers, customer satisfaction and business performance in the airline industry. Whereas there has been less focus on the Passenger retention perspective. Snowball sampling method was used to determine how the airline can deliver quality service to the passengers as this field requires passenger satisfaction for the airlines to survive and strengthen their competitiveness with the other airlines. The sample was collected from frequent Indigo airline commuting customers. The sample size is 100. Statistical Analysis was done using SPSS Software. The Research design used here is Descriptive research. The major objective of this study is to determine the best possible customer satisfaction methodologies for better and longer passenger retention in the Indigo airlines.
IJCRT's Publication Details
Unique Identification Number - IJCRT2006087
Paper ID - 195405
Page Number(s) - 608-615
Pubished in - Volume 8 | Issue 6 | June 2020
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Publisher Name - IJCRT | www.ijcrt.org | ISSN : 2320-2882
E-ISSN Number - 2320-2882
Cite this article
N.V.Suresh, V.Roshni, "AN EMPIRICAL STUDY ON PASSENGERS RETENTION WITH RESPECT TO INDIGO AIRLINES", International Journal of Creative Research Thoughts (IJCRT), ISSN:2320-2882, Volume.8, Issue 6, pp.608-615, June 2020, Available at :http://www.ijcrt.org/papers/IJCRT2006087.pdf
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Volume 12 | Issue 7
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ISSN: 2320-2882 Impact Factor: 7.97 and ISSN APPROVED Journal Starting Year (ESTD) : 2013
ISSN and 7.97 Impact Factor Details
ISSN: 2320-2882 Impact Factor: 7.97 and ISSN APPROVED Journal Starting Year (ESTD) : 2013
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