Published Paper Details:

Abstract-: This research represents an administrative scientific contribution to reveal the required procedures from local hospitals in Basra in particular and in Iraq in general to improve ways to prevent infections and deadly epidemic viruses in the contemporary period to find a model interested in identifying the characteristics of hospitals driven by customers, especially when we know the scarcity of this topic in theory and practice. The proposed model, which was applied in Basra hospitals, to design health activities that fit the current or expected needs of clients (patients). For this questionnaire was designed and distributed to a sample of ten hospitals with a response rate of 80%. The research concluded that the hospitals under study were not provided by clients sufficiently. Therefore, the research ends with many recommendations on the importance of considering the client (external or internal) as a cornerstone of hospital success, the customer must be an active driving force for the purpose of hospitals, and health activities must be designed to meet this trend.