Published Paper Details:

In addition to the present understanding in the E-banking study area. To assist the decision maker & banks have a better knowledge of the internet banking aspects and their benefits in context of customer satisfaction. Likert scale questionnaire was adopted to explore the impact of e-Banking service quality on customer satisfaction in Chandigarh. In order to collect the data convenience and Judgmental sampling was adopted whereas information obtained from a sample of 84 internet banking customers. �The outcome suggested that the internet banking service quality dimensions have a significant impact on the customer satisfaction of internet banking customers. The various dimensions are efficiency, system availability, fulfillment, privacy, contact, responsiveness and contact individually contribute 70 percent to the all over customer satisfaction in the internet banking This study facilitates banking manager, customers and also policy maker to understand these dimensions�. It will lead to better and quality service in banking that will support to retain the existing customers and attracting new customers.