Published Paper Details:

In view of the intense competition amongst the hotels, it has become necessary to impart systematic training to its employees to ensure the service quality levels in the organization. The present study is based on a survey of selected hotels in the state of Andhra Pradesh to ascertain the impact of Employee Age and Educational qualification on his perceptions about training program effectiveness. The reliability of the questionnaire prepared for this study has been verified based on the Cronbach�s Alpha of the pilot study responses. The sample has been selected based on stratified random sampling and also convenience sample with a sample size of 650 respondents from a population of 700 hotels in Andhra Pradesh. Based on the statistical analysis of the survey, it has been found that there is a significant difference amongst the various age groups in their perception about Training effectiveness. Similarly, it has been found that there is a significant difference amongst various categories based on educational attainments in their perceptions about training effectiveness.