Published Paper Details:

In the global software outsourcing industry, India remains a leading player, offering cost-effective solutions through a highly skilled workforce. However, high employee turnover among vendors poses significant challenges, risking project delays, increased costs, and compromised quality. This study focuses on understanding the employee turnover risks specific to the Indian software outsourcing sector, with a particular emphasis on vendors operating in Kerala's Infopark. Through a comprehensive literature review and in-depth semi-structured interviews with 40 senior executives, the research identifies key factors driving high turnover, including a competitive job market, poor work-life balance, lack of career growth opportunities, cultural and managerial issues, economic fluctuations, and the lure of better opportunities abroad. The study discusses the profound impacts of turnover on project timelines, recruitment and training costs, quality and productivity, client trust, and internal morale. It also proposes actionable strategies to mitigate these risks, such as enhancing employee engagement, offering competitive compensation, promoting work-life balance, investing in training and development, strengthening leadership practices, fostering a positive organizational culture, and leveraging technology for early risk identification. By implementing these strategies, vendors can improve employee retention, maintain stability, and sustain their competitive edge in the dynamic global market