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INTERNATIONAL JOURNAL OF CREATIVE RESEARCH THOUGHTS - IJCRT (IJCRT.ORG)
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ISSN Approved Journal No: 2320-2882 | Impact factor: 7.97 | ESTD Year: 2013
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Paper Title
TO COMPARE THE PERCEPTIONS OF THE DOCTORS OF THE DELIVERY OF THE SERVICE QUALITY DIMENSIONS AND PERCEPTIONS OF THE PATIENTS IN PRIVATE HOSPITALS
Authors
Makarand E. Wath, Dr. Preeti Agarwal
Keywords
Service quality; service quality dimensions; SERVQUAL, patient expectations; patient perception, patient satisfaction
Abstract
In recent years, developments in the Indian healthcare sector have led the improvement in the quality of healthcare services being offered in the country. The strategic importance of quality service in hospitals is receiving increasing recognition and study. This study aims to compare the perceptions of the doctors of the delivery of the service quality dimensions and perceptions of the patients in private hospitals of Jalgaon and Dhule districts in the North region of Maharashtra, India. To achieve the objectives of the study, a questionnaire was developed using SERVQUAL model for the purpose of data collection. The sample of the study consisted of 50 doctors and 50 Patients from 10 different private hospitals in the region. The most important conclusion found by the study is out of 22 statements doctors and patients differed with 17 statements.
IJCRT's Publication Details
Unique Identification Number - IJCRTEIEG022
Paper ID - 184478
Page Number(s) - 114-118
Pubished in - Volume 6 | Issue 1 | March 2018
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Publisher Name - IJCRT | www.ijcrt.org | ISSN : 2320-2882
E-ISSN Number - 2320-2882
Cite this article
Makarand E. Wath, Dr. Preeti Agarwal, "TO COMPARE THE PERCEPTIONS OF THE DOCTORS OF THE DELIVERY OF THE SERVICE QUALITY DIMENSIONS AND PERCEPTIONS OF THE PATIENTS IN PRIVATE HOSPITALS", International Journal of Creative Research Thoughts (IJCRT), ISSN:2320-2882, Volume.6, Issue 1, pp.114-118, March 2018, Available at :http://www.ijcrt.org/papers/IJCRTEIEG022.pdf
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ISSN: 2320-2882 Impact Factor: 7.97 and ISSN APPROVED Journal Starting Year (ESTD) : 2013
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ISSN: 2320-2882 Impact Factor: 7.97 and ISSN APPROVED Journal Starting Year (ESTD) : 2013
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