Published Paper Details:

Grievance is a dispute that arises between the employees and employer. In an industrial setting it is very important to have effective mechanisms for the purpose of addressing and resolving the grievances of employees. The purpose of the present study is to understand the employees grievance redressal techniques which are practiced at BEML, Mysuru. Primary data was collected with the help of structured questionnaire, which was handed over to 100 employees working in various departments of the organization. Simple random sampling technique was used to select the respondents. Secondary data was collected through academic literatures on grievance redressal techniques, company records and company websites. Data analysis was done with the help of descriptive statistics. Results of the study show that employees are satisfied with the grievance redressal mechanism used by the organization. Understanding the present system, suitable suggestions were provided for further improvements.