Published Paper Details:

Chatbots are artificial intelligent systems that helps customers to solve their queries and respond accordingly. It is virtual assistant that engages 24x7 customer experience, where customers feel like they are having a humanlike conversation which helps them to get rid of the issues they are facing. Chatbots are easily scalable to manage customer requests with instant responses and boost customer satisfaction. After conducting literature review, the GAP is to improve the interaction of AI based customer acquisition through user compliance and feedback.Hence, the purpose of the study is to recommend the use and awareness about the chat bots for all the customers who can avail the personalized executive from banks for free of cost. The motive of chatbots is to help the banks to save on the customer service costs by speeding up the response time and answering most of the routine questions. Data is collected through empirical research and primary survey that includes the questionnaire in which 100 people were targeted. Our study offers to main contributions to research by providing a novel perspective on the nascent area of AI based customer acquisition in customer service context. AI powered conversational bots, or chatbots, will have the ability to know customers better than humans and automate most customer services interactions.