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INTERNATIONAL JOURNAL OF CREATIVE RESEARCH THOUGHTS - IJCRT (IJCRT.ORG)
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ISSN Approved Journal No: 2320-2882 | Impact factor: 7.97 | ESTD Year: 2013
Call For Paper - Volume 12 | Issue 5 | Month- May 2024
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Published Paper Details:
Paper Title
IMPACT OF ELECTRONIC BANKING SERVICES ON CUSTOMER SATISFACTION LEVEL IN INDIA
Authors
Shubham garg, Jagriti Gugnani
Keywords
Service quality- reliability- security and privacy- customer satisfaction- E-banking
Abstract
Consumers are served to be the god of the markets. Their satisfaction is of the utmost importance to any organization to keep growing. This paper aims to study customer satisfaction in comparison with traditional banking services. It also aims to determine which dimension of the electronic banking system has the strongest influence in satisfying the customers. This paper also tells the probable ways that a banking sector can use and imply in order to enhance their overall performance. The research is exploratory in nature and data is collected from both primary and secondary sources. For primary data self-designed questionnaire is floated. As a part of the conclusion, probable solutions are mentioned that can be adopted by the various organizations and banks to provide better experiences.
IJCRT's Publication Details
Unique Identification Number - IJCRT2110303
Paper ID - 212681
Page Number(s) - c574-c588
Pubished in - Volume 9 | Issue 10 | October 2021
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Publisher Name - IJCRT | www.ijcrt.org | ISSN : 2320-2882
E-ISSN Number - 2320-2882
Cite this article
Shubham garg, Jagriti Gugnani, "IMPACT OF ELECTRONIC BANKING SERVICES ON CUSTOMER SATISFACTION LEVEL IN INDIA", International Journal of Creative Research Thoughts (IJCRT), ISSN:2320-2882, Volume.9, Issue 10, pp.c574-c588, October 2021, Available at :http://www.ijcrt.org/papers/IJCRT2110303.pdf
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ISSN: 2320-2882 Impact Factor: 7.97 and ISSN APPROVED Journal Starting Year (ESTD) : 2013
ISSN and 7.97 Impact Factor Details
ISSN: 2320-2882 Impact Factor: 7.97 and ISSN APPROVED Journal Starting Year (ESTD) : 2013
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