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  Published Paper Details:

  Paper Title

CUSTOMER SENTIMENTS BASED REVIEW PREDICTION

  Authors

  Rupesh Sonkamble,  Arati Manjaramkar

  Keywords

Machine Learning, Sentimental Analysis, Opinion Mining, Natural Language Processing, Review rating prediction

  Abstract


As the speed of innovation increases at an accelerating rate, Individuals' ways of sharing their views on different websites is also expanding. On social media sites like Facebook, Twitter, and Yelp, there are various reviews and opinions. Scores are normally provided on a range of 1 to 5 stars. Assessment of opinions through textual information analysis has shown an important impact in analytic research because this offers useful options to emotions mining. Review is an evaluation of a product or service by someone who has used the product or service or has experience with it. The ranking of any e commerce site is heavily influenced by the opinions of its users. The purpose of this paper is to explain how a Machine Learning (ML) set of rules works on Yelp's database to evaluate, anticipate, and advocate brands. With the sentimental analysis algorithm, we analyzed Support Vector Machines, K- Nearest Neighbor, Multilayer Perceptron classifiers, Naive Bayes, , Decision Tree and Random Forest. The best result of the multi-layer perceptron classifier is 93.40 percent.

  IJCRT's Publication Details

  Unique Identification Number - IJCRT2110231

  Paper ID - 212452

  Page Number(s) - c29-c37

  Pubished in - Volume 9 | Issue 10 | October 2021

  DOI (Digital Object Identifier) -   

  Publisher Name - IJCRT | www.ijcrt.org | ISSN : 2320-2882

  E-ISSN Number - 2320-2882

  Cite this article

  Rupesh Sonkamble,  Arati Manjaramkar,   "CUSTOMER SENTIMENTS BASED REVIEW PREDICTION", International Journal of Creative Research Thoughts (IJCRT), ISSN:2320-2882, Volume.9, Issue 10, pp.c29-c37, October 2021, Available at :http://www.ijcrt.org/papers/IJCRT2110231.pdf

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ISSN: 2320-2882
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ISSN and 7.97 Impact Factor Details


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ISSN: 2320-2882
Impact Factor: 7.97 and ISSN APPROVED
Journal Starting Year (ESTD) : 2013
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