Published Paper Details:

ABSTRACT: BACKGROUND: The primary purpose of the study is to assess the process mapping of the insurance department. Thereafter the need based assessment and analysis was done according to the specific case. Much of the perceived negative perception regarding insurance claims denials leads to a loss of 3-5% of net revenue to each hospitals every year. The current study describes the key causes for revenue losses, insurance claims denials with respect to department wise and insurance denials and rejection rate with respect to covid and non covid times. METHOD: The observational descriptive survey type of study was conducted on 176 cashless in patients through purposive sampling technique for a period of two months CONCLUSION: The major conclusions derived from the present study are: 1. The turnaround time of the cashless in patients was higher as compared to cash. 2. The department wise delay in cashless treatment was found to be higher in gynecology and obstereitics 3. There was quite less difference in rejection rate between Covid and Non-Covid times.