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ISSN Approved Journal No: 2320-2882 | Impact factor: 7.97 | ESTD Year: 2013
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Paper Title
A STUDY ON CUSTOMER SATISFACTION TOWARDS SPLENDOR BIKES IN VADODARA CITY
Authors
Rahul Sharma, Jayesh Chawla, Akash Narang, Rakesh Parmar
Keywords
Customer Expectation, Customer Relations, Customer Satisfaction, Splendor bike model, Style.
Abstract
This study has been undertaken to investigate the satisfaction of the customers in Vadodara city towards Splendor bikes using survey through questionnaire. The study is based on primary data by using self made questionnaire on google form. This study includes Splendor bikes like Hero Honda Splendor Plus, Super Splendor, Her India is a country where most of the people comes from middle class family and they use bikes for travelling because it is affordable for them and they use it on daily basis. They use bike to go on job and they try to have two Wheeler with good mileage and comfortable with low cost of maintenance so that I see around me most of office going people, college going students and workers have Splendor bike so we undertake this project work because it is helpful to know they satisfaction level. This study includes 200 responses from Vadodara city.
IJCRT's Publication Details
Unique Identification Number - IJCRT2104421
Paper ID - 206069
Page Number(s) - 3381-3395
Pubished in - Volume 9 | Issue 4 | April 2021
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Publisher Name - IJCRT | www.ijcrt.org | ISSN : 2320-2882
E-ISSN Number - 2320-2882
Cite this article
Rahul Sharma, Jayesh Chawla, Akash Narang, Rakesh Parmar, "A STUDY ON CUSTOMER SATISFACTION TOWARDS SPLENDOR BIKES IN VADODARA CITY", International Journal of Creative Research Thoughts (IJCRT), ISSN:2320-2882, Volume.9, Issue 4, pp.3381-3395, April 2021, Available at :http://www.ijcrt.org/papers/IJCRT2104421.pdf
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ISSN: 2320-2882 Impact Factor: 7.97 and ISSN APPROVED Journal Starting Year (ESTD) : 2013
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ISSN: 2320-2882 Impact Factor: 7.97 and ISSN APPROVED Journal Starting Year (ESTD) : 2013
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