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  Published Paper Details:

  Paper Title

A STUDY OF CONSUMER ATTITUDE TO WARDS CAR SERVICES IN E-COMMERCE ERA -IN DELHI REGION

  Authors

  Neha anand,  Dr. Kavita Indrpurkar

  Keywords

cost structure, Digitalisation, Service sector

  Abstract


Since 2011, the service sector has been subject to a paradigm shift referred to as industry 4.0 or the 4th generation industrial revolution (FLYNN,2017). India is keen on the adoption of industry 4.0 and several initiatives have been started in the form of digitalisation to make this transformation possible. Digitalisation is an unavoidable concept in the present world. The present paper is based on the assumption of classical model behaviour. The present paper attempts to analyse the potential impact of the vital component of industry 4.0 in the service sector with special reference to cab service. An attempt is also made to analyse how it will affect the behaviour of the people. Both primary (by conducted the case study on Delhi NCR) and secondary data have been used for analysis.

  IJCRT's Publication Details

  Unique Identification Number - IJCRT2102644

  Paper ID - 203490

  Page Number(s) - 5317-5327

  Pubished in - Volume 9 | Issue 2 | February 2021

  DOI (Digital Object Identifier) -   

  Publisher Name - IJCRT | www.ijcrt.org | ISSN : 2320-2882

  E-ISSN Number - 2320-2882

  Cite this article

  Neha anand,  Dr. Kavita Indrpurkar,   "A STUDY OF CONSUMER ATTITUDE TO WARDS CAR SERVICES IN E-COMMERCE ERA -IN DELHI REGION", International Journal of Creative Research Thoughts (IJCRT), ISSN:2320-2882, Volume.9, Issue 2, pp.5317-5327, February 2021, Available at :http://www.ijcrt.org/papers/IJCRT2102644.pdf

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ISSN: 2320-2882
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Journal Starting Year (ESTD) : 2013
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ISSN and 7.97 Impact Factor Details


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ISSN: 2320-2882
Impact Factor: 7.97 and ISSN APPROVED
Journal Starting Year (ESTD) : 2013
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