Published Paper Details:

The bank is the most essential part of the Indian Economy. The banking business is accepting deposits and lending money. It may carry out the best financial development of customers. In India Punjab national bank has the oldest brand name and its banking system has principal mechanisms through which the supply of currency is created and controlled. In-country new players adding their names in the banking industry the banker of all bank RBI (Reserve bank of India) and IBA the Indian Banking Association have top 20 Banks names like IDBI, HSBC, ICICI, ABN AMRO, etc. The Banking sectors have been seen multiple reforms over the years during the post-independence era and currently, there are top 12 Public sector banks in India. PNB ranks 717 in Forbes global and 6 among Forbes Indian banks likewise it ranks 26 in the fortune 500. Punjab National Bank has over 7000 branches and 3766 ATMs across India; PNB was awarded as the best public sector bank in 2012. As of December 2019, Punjab National Bank ranked a whopping USD 8.3 billion, and this April 1st, 2020, United Bank of India and Oriental bank of commerce merged into PNB and it became the 2nd largest public Bank in India. In this research paper main purpose of the analytical study of Punjab National Bank towards customer satisfaction. Public sector banks use new policies to satisfy their customers. In this research paper determine the factor influencing customer satisfaction towards banking service. Banks have a different meaning of customer satisfaction now day providing banking services is not enough but retaining customers for a long time is important. With stiff competition and advancement of technology, the service provided by banks has become more easy and convenient and the past covid-19 pandemic is proved of using online banking services. Punjab National Bank is nationalized bank and providing wide variety of banking services like corporate banking, personal, international, industrial, Agricultural and financing of trade.