Published Paper Details:

The research explaining the effect of emotions in the workplace and conflict management is considerably increasing with time. However, there is a lack of comprehensive understanding of the role of emotional intelligence in conflict management in the banking sector specifically. This review aimed to explain the way emotions and emotional intelligence are significant in the field of workplace studies, and the way emotional intelligence and conflict management are related in context to the banking sector. It sheds the light on the dimensions of emotional intelligence and conflict management styles that were examined in a range of ways in prior studies. Emotional intelligence is related to one's capacity to explain their emotions and conflict management assists in reducing the conflict occurred and consequently providing a positive change in the behaviour. The review focused on the active role of emotional intelligence in managing conflicts in organizational settings and banks. The review further illustrates trends and gaps in this research field, and suggests some theoretical underpinnings, with recommendations for future research.